Member Service Representative at Navy Federal Credit Union Salary

Median pay for Member Service Representatives at Navy Federal Credit Union is around $16.64 per hour. Most receive medical and dental insurance and a strong majority get vision insurance. For the most part, Member Service Representatives at Navy Federal Credit Union enjoy their work and report high levels of job satisfaction. There are more female Member Service Representatives at Navy Federal Credit Union who answered the questionnaire than male, making up 64 percent. The numbers in this rundown were provided by PayScale's salary survey participants.

$30,945 - $45,721
$31K
$34K
$46K
MEDIAN: $33,628
10%
50%
90%

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$13.05 - $20.31
$13
$17
$20
MEDIAN: $17.16
10%
50%
90%

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$0$45K
Salary $30,945 - $45,721
Bonus $289.06 - $4,122
Profit Sharing $1,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,292 - $44,202
  • Country: United States
  • Currency: USD
  • Updated: 17 Oct 2017
  • Individuals Reporting: 12
Hourly Data $0$28
Hourly Rate $13.05 - $20.31
Hourly Tips $0.25
Overtime $25.50
Annual Data $0$44K
Bonus $289.06 - $4,122
Profit Sharing $1,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,292 - $44,202
  • Country: United States
  • Currency: USD
  • Updated: 17 Oct 2017
  • Individuals Reporting: 42

Member Service Representative Job Listings

Navy Federal Credit Union Reviews

Q: What is it like working as a Member Service Representative at Navy Federal Credit Union?

Member Service Representative in Winchester:
"Work Environment."
Pros: I like all of the benefits, the perks are great (bonuses,401k, overtime) and the office conditions are very clean and organized.
Cons: I really wish they were more flexible with days off and shift change requests. Even though we have PTO, they make it really difficult for you to use it if business need is high that day you request. Also, the stress level is high.

Key Stats for Member Service Representative

Gender

Female
67 %
Male
33 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.
Less than 1 year
9%
1-4 years
61%
5-9 years
9%
10-19 years
17%
20 years or more
4%

Experience Affects Member Service Representative Salaries

▲12%

Mid-Career
▲4%

National Average
$36,000

▼4%

Skills That Affect Member Service Representative Salaries


Sales
▲5%

Loan Processing
▲4%

Customer Relations
▼0%

National Average
$36,000

Customer Service
▼1%

▼1%

Data Entry
▼1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
9%
1-4 years
61%
5-9 years
9%
10-19 years
17%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 79%
vision benefits
Vision: 71%
no benefits
None: 15%