The average hourly pay for a Member Service Representative at Navy Federal Credit Union is $17.47.
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$14 - $21
$306 - $6,851
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$29,292 - $46,471
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Job Description for Member Service Representative
A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior p…Read more
Member Service Representative Tasks
- Handle all member problems and complaints with professionalism and courtesy.
- Listen, identify, and recommend products and services to help meet members' needs.
- Handle incoming phone calls from members and other departments to research errors and member issues.
Popular Employer Salaries for Member Service Representative
The top respondents for the job title Member Service Representative are from the companies Planet Fitness, Sam's Club and YMCA. Reported salaries are highest at Molina Healthcare, Inc. where the average pay is $14.95. Other companies that offer high salaries for this role include BJ's Wholesale Club and Sam's Club, earning around $12.10 and $11.02, respectively. McDonald's Corporation pays the lowest at around $8.21. Chick-Fil-A Inc and Planet Fitness also pay on the lower end of the scale, paying $8.52 and $9.76, respectively.
Member Service Representative Job Listings
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Popular Skills for Member Service Representative
Avg. Hourly Rate
Skills in Customer Service, Banking, Customer Relations and Consumer Loans are correlated to pay that is above average. Skills that pay less than market rate include Data Entry.
Pay by Experience Level for Member Service Representative
An entry-level Member Service Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.94 based on 8 salaries. An early career Member Service Representative with 1-4 years of experience earns an average total compensation of $17.11 based on 55 salaries. A mid-career Member Service Representative with 5-9 years of experience earns an average total compensation of $18.03 based on 23 salaries. An experienced Member Service Representative with 10-19 years of experience earns an average total compensation of $19.49 based on 12 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Member Service Representative in their job title in Winchester, Virginia earn an average of 23.8% more than the national average. These job titles also find higher than average salaries in San Diego, California (14.5% more). The lowest salaries can be found in Killeen, Texas (9.4% less) and Pensacola, Florida (5.9% less).
Years of Experience
This data is based on 98 survey responses.