Avg. Base Hourly Rate (USD)
The average hourly pay for a Member Service Representative is $15.79
What is the Pay by Experience Level for Member Service Representatives?
An early career Member Service Representative with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $12.45 based on 5 salaries. A mid-career Member Service Representative with 5-9 years of experience earns an average total compensation of $18.00 based on 5 salaries.
What Do Member Service Representatives Do?
A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior …Read more
- Handle all member problems and complaints with professionalism and courtesy.
- Listen, identify, and recommend products and services to help meet members' needs.
- Handle incoming phone calls from members and other departments to research errors and member issues.