The average pay for a Product Support Manager is $21.93 per hour.
The average pay for a Product Support Manager is $88,385 per year.
|Salary||$64,956 - $122,959|
|Bonus||$2,051 - $25,644|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$65,120 - $131,867|
Job Description for Product Support Manager
Product support managers are in charge of managing product support efforts on behalf of their organization, organizing support tasks, and delegating activities in their department. They must have excellent communication abilities in order to lead a group of professionals in meeting all company objectives. They also work with other managers, sharing crucial product support data and resolving issues as they arise.Read More...
One of their main responsibilities involves ensuring product quality control and rectifying any potential issues before shipping. They must utilize their advanced analytical and problem solving skills to make such product decisions. They also participate in business meetings to suggest innovative support strategies to raise product recognition.
Those in this position work in a fast-paced environment with tight deadlines, and must have advanced knowledge of the latest technologies. They must also identify technical problems, manage product performance using established metrics, and work efficiently by themselves with minimal supervision. Another main responsibility involves facilitating client and company communication by helping resolve customer complaints. They use a personal computer as a main tool to interact with department members, as well as respond to external product feedback.
Product support managers must be proficient in troubleshooting methods, as well as office software for modifying support plans. They must report their progress to the product support vice president in their organization. Above all, they provide excellent client service, and strive to develop brand loyalty. A Bachelor's degree in Management, Business Administration or a similar field is required for this job. Previous years of work experience in a managing capacity and industry/leadership certifications can be helpful (Copyright 2019 PayScale.com)
Product Support Manager Job Listings
Key Stats for Product Support Manager
Rated 4 out of 5
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