Product Support Specialist in Chicago, Illinois Salary

How much does a Product Support Specialist make in Chicago, IL? A Product Support Specialist in Chicago earns an average of $50,678 per year. This is 4% lower than the national average for a Product Support Specialist which is $52,788 per year. Salaries for a Product Support Specialist in Chicago range from $38,768 annually to $71,739 annually. Total Annual Compensation, which includes salary and bonus for a Product Support Specialist in Chicago ranges from $38,987 to $74,101 annually. Job satisfaction is reported as 4 out of 5 stars. In Chicago, men make up the majority of the workforce (81 percent). In Chicago, a Product Support Specialist often enjoys medical, dental, and vision benefits provided by their employer.

$38,768 - $71,739
$39K
$51K
$72K
MEDIAN: $50,678
10%
50%
90%

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$0$74K
Salary $38,768 - $71,739
Bonus $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,987 - $74,101
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 21

Job Description for Product Support Specialist

The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.

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Product Support Specialist Tasks

  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.

About Chicago, Illinois

Cook County, Illinois
2,720,556
Male:
1,320,015 (48.5%)
Female:
1,400,541 (51.5%)
Chicago (/ʃᵻˈkɑːɡoʊ/ or /ʃᵻˈkɔːɡoʊ/), officially the City of Chicago, is the third-most populous city in the United States. With over 2.7 million residents, it is the most populous city in the state of Illinois and the Midwestern United States, and the county seat of Cook County. The Chicago metropolitan area, often referred to as Chicagoland, has nearly 10 million people and is the third-largest in the U.S. Chicago was incorporated as a city in 1837, near a portage between the Great Lakes and the Mississippi River watershed, and grew rapidly in the mid-nineteenth century. The city is an international hub for finance, commerce, industry, technology, telecommunications, and transportation: O'Hare International Airport is the second-busiest airport in the world when measured by aircraft traffic; the region also has the largest number of U.S. highways and rail road freight. In 2012, Chicago was listed as an alpha global city by the Globalization and World Cities Research...
Chicago:
$50,702
Illinois:
$59,588
$985
Chicago:
$238,500
Illinois:
$180,300
6.3%

Product Support Specialist Job Listings

Key Stats for Product Support Specialist

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
9%
1-4 years
73%
5-9 years
18%

Skills That Affect Product Support Specialist Salaries

Training
▲3%

National Average
$51,000

Product Support
▼2%

Troubleshooting
▼2%

Customer Service
▼3%

Phone Support
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
9%
1-4 years
73%
5-9 years
18%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 82%
vision benefits
Vision: 82%
no benefits
None: 14%