$52,721
Avg. Salary
$19.50
Avg. Hourly Rate

Average additional compensation:

$2,066

Bonus

$2,027

Profit Sharing

$8,250

Commission

What am I worth?
How should I pay?

The average pay for a Product Support Specialist is $19.50 per hour.

The average pay for a Product Support Specialist is $52,721 per year.

10%
$13.61
10%
$19.50
50%
$28.53
90%
90%
MEDIAN $19.50
10%
$39k
10%
$53k
50%
$80k
90%
90%
MEDIAN $52,721
$38,819 - $79,981
$39K
$53K
$80K
MEDIAN: $52,721
10%
50%
90%

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$13.61 - $28.53
$14
$20
$29
MEDIAN: $19.50
10%
50%
90%

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$0$79K
Salary $38,819 - $79,981
Bonus $483 - $8,181
Profit Sharing $873 - $10,155
Commission $1,957 - $35,235
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,815 - $78,993
  • Country: United States
  • Currency: USD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 745
Hourly Data $0$41
Hourly Rate $13.61 - $28.53
Overtime $18.16 - $41.47
Annual Data $0$78K
Bonus $483 - $8,181
Commission $1,957 - $35,235
Profit Sharing $873 - $10,155
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,815 - $78,993
  • Country: United States
  • Currency: USD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 290

Job Description for Product Support Specialist

The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.

Read More...
Product Support Specialist Tasks
  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.

Product Support Specialist Job Listings

Popular Skills for Product Support Specialist


Survey results imply that Product Support Specialists deploy a deep pool of skills on the job. Most notably, skills in Technical Analysis, Sales, Project Management, and Troubleshooting are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Quality Assurance / Quality Control, Electronic Troubleshooting, and Phone Support. It is often found that people who know Customer Service are also skilled in Phone Support.

Pay by Experience Level for Product Support Specialist

Pay by Experience for a Product Support Specialist has a positive trend. An entry-level Product Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $47,000 based on 322 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Product Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 152 salaries. An experienced Product Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $58,000 based on 87 salaries. A Product Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $72,000 based on 28 salaries.

Pay Difference by Location

24%

9%

1%

-2%

-2%

-12%

National Average: $50,865

Larger city markers indicate a job is popular in that location.

With a pay rate for Product Support Specialists that is 26 percent greater than the national average, San Francisco offers a comfortable salary for those in this profession. Product Support Specialists can also look forward to large paychecks in cities like New York (+26 percent), San Diego (+17 percent), Atlanta (+10 percent), and Seattle (+7 percent). Product Support Specialists in Orlando take home the lowest salaries, earning a whopping 20 percent less than the national average. Columbus and Tampa are a couple other places where companies are known to pay below the median — salaries are 19 percent lower and 17 percent lower, respectively.

Related Job Salaries

Key Stats for Product Support Specialist

Gender

Female
40 %
Male
59 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 205 votes.
Less than 1 year
7%
1-4 years
49%
5-9 years
22%
10-19 years
17%
20 years or more
5%

Experience Affects Product Support Specialist Salaries

▲41%

▲15%

▲1%

National Average
$51,000

▼7%

Skills That Affect Product Support Specialist Salaries

Technical Analysis
▲18%

Sales
▲8%

Project Management
▼0%

National Average
$51,000


Data Analysis
▼2%

Microsoft Office
▼2%

Systems Troubleshooting
▼2%

▼3%


Software Knowledge
▼4%



▼10%

Electronic Troubleshooting
▼12%

Quality Assurance / Quality Control
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 205 votes.

Gender

Female
40 %
Male
59 %

Years of Experience

Less than 1 year
7%
1-4 years
49%
5-9 years
22%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 79%
vision benefits
Vision: 69%
no benefits
None: 11%