Product Support Specialist Salary

The average salary for a Product Support Specialist is $51,081 per year. Most people with this job move on to other positions after 20 years in this career. The skills that increase pay for this job the most are Technical Analysis and Sales.

$37,764 - $81,293
$38K
$53K
$81K
MEDIAN: $52,972
10%
50%
90%

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$13.32 - $29.43
$13
$20
$29
MEDIAN: $19.84
10%
50%
90%

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$0$81K
Salary $37,764 - $81,293
Bonus $145.44 - $7,891
Profit Sharing $912 - $17,754
Commission $2,043 - $37,191
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,253 - $81,081
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 394
Hourly Data $0$45
Hourly Rate $13.32 - $29.43
Overtime $17.40 - $45.62
Annual Data $0$81K
Bonus $145.44 - $7,891
Commission $2,043 - $37,191
Profit Sharing $912 - $17,754
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,253 - $81,081
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 152

Job Description for Product Support Specialist

The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.

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Product Support Specialist Tasks

  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.

Product Support Specialist Job Listings

Popular Skills for Product Support Specialist

Pay by Experience Level for Product Support Specialist

Pay by Experience for a Product Support Specialist has a positive trend. An entry-level Product Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $47,000 based on 322 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Product Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 152 salaries. An experienced Product Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $58,000 based on 87 salaries. A Product Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $72,000 based on 28 salaries.

Pay Difference by Location

National Average: $50,869

Larger city markers indicate a job is popular in that location.

Product Support Specialist Reviews

Q: What is it like working as a Product Support Specialist?

Product Support Specialist in Bloomington:
"Work."
Pros: Most of it not routine, I love analyzing data, troubleshooting.
Cons: Everyone in my team wants to be me.

Product Support Specialist in Costa Mesa:
"Love what I do just wish I could get promotion."
Pros: I enjoy the work I do and the people I work with are great.
Cons: I have taken on more responsibility but I can't seem to get promoted. I apply for open positions in my department but others get hired. I have discussed this with my manager and she has given me projects that give me visibility, but thats it.

Product Support Specialist in Memphis:
"Challenging."
Pros: The ability to put together new training material for those that do not understand and for new employees. If I need to be off or take an extended lunch I am allowed to. Company is very understanding as far as needing days off.
Cons: The training has been very minimal and because of it I am not where I want to be after a year of being employed here. I do not feel successful or like I accomplished anything when I leave. Communication with in the team is non-existing and management is very contradicting and indecisive.

Related Job Salaries

Key Stats for Product Support Specialist

Gender

Female
37 %
Male
63 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 106 votes.
Less than 1 year
6%
1-4 years
48%
5-9 years
24%
10-19 years
16%
20 years or more
5%

Experience Affects Product Support Specialist Salaries

▲41%

▲15%

▲1%

National Average
$51,000

▼7%

Skills That Affect Product Support Specialist Salaries

Technical Analysis
▲18%

Sales
▲8%

Project Management
▼0%

National Average
$51,000


Data Analysis
▼2%

Microsoft Office
▼2%

Systems Troubleshooting
▼2%

▼3%


Software Knowledge
▼4%



▼10%

Electronic Troubleshooting
▼12%

Quality Assurance / Quality Control
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 106 votes.

Gender

Female
37 %
Male
63 %

Years of Experience

Less than 1 year
6%
1-4 years
48%
5-9 years
24%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 79%
vision benefits
Vision: 70%
no benefits
None: 11%