Avg. Base Salary (USD)
The average salary for a Product Support Specialist is $53,785
What is the Pay by Experience Level for Product Support Specialists?
An entry-level Product Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $49,255 based on 67 salaries. An early career Product Support Specialist with 1-4 years of experience earns an average total compensation of $51,628 based on 432 …Read more
What Do Product Support Specialists Do?
The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as …Read more
- Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
- Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
- Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
- Install applications, hardware, parts, and/or equipment.