The average salary for a Product Support Specialist is $53,484.
Product Support Specialist by
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What Do Product Support Specialists Do?
The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as w…Read more
Product Support Specialist Tasks
- Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
- Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
- Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
- Install applications, hardware, parts, and/or equipment.
Job Satisfaction for Product Support Specialist
Popular Employer Salaries for Product Support Specialist
The top respondents for the job title Product Support Specialist are from the companies Autodesk, Inc., Zillow, Inc. and The Home Depot Inc.. Reported salaries are highest at Autodesk, Inc. where the average pay is $77,633. Other companies that offer high salaries for this role include AppNexus and The Home Depot Inc., earning around $77,419 and $70,500, respectively. Blackbaud, Inc. pays the lowest at around $46,000. Realpage, Inc. and Ricoh Corporation also pay on the lower end of the scale, paying $50,398 and $55,479, respectively.
Explore the most common career paths for Product Support Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Product Support Specialist
Technical Support Specialist
Product Specialist, (Unspecified Type)
Somewhat common (8 - 20%)
Product Support Specialist Job Listings
What Are Popular Skills for Product Support Specialists?
Skills in Product Support and Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Phone Support, Training and Customer Service.
What is the Pay by Experience Level for Product Support Specialists?
An entry-level Product Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $48,206 based on 71 salaries. An early career Product Support Specialist with 1-4 years of experience earns an average total compensation of $50,956 based on 485 salaries. A mid-career Product Support Specialist with 5-9 years of experience earns an average total compensation of $55,820 based on 190 salaries. An experienced Product Support Specialist with 10-19 years of experience earns an average total compensation of $59,172 based on 156 salaries. In their late career (20 years and higher), employees earn an average total compensation of $77,898.
Pay Difference by Location
Employees with Product Support Specialist in their job title in San Francisco, California earn an average of 28.1% more than the national average. These job titles also find higher than average salaries in New York, New York (15.9% more) and Atlanta, Georgia (2.4% more). The lowest salaries can be found in Boston, Massachusetts (8.9% less), Austin, Texas (6.5% less) and Seattle, Washington (5.0% less).
Years of Experience
This data is based on 957 survey responses.