Product Support Specialist in New York Salary

The average pay for a Product Support Specialist in New York, New York is $57,514 per year. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Troubleshooting is associated with high pay for this job.

$48,984 - $88,769
$49K
$63K
$89K
MEDIAN: $62,854
10%
50%
90%

Add this chart to your site: 640px    300px

$0$88K
Salary $48,984 - $88,769
Bonus $4,913
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,126 - $88,084
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 21

Job Description for Product Support Specialist

The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.

Read More...

Product Support Specialist Tasks

  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.

About New York, New York

Kings County, New York
8,550,405
Male:
4,081,698 (47.7%)
Female:
4,468,707 (52.3%)
The City of New York, often called New York City or simply New York, is the most populous city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, one of the most populous urban agglomerations in the world. With a U.S. Census Bureau-estimated 2015 population of 8,550,405 distributed over a land area of just 305 square miles (790 km2), New York is also the most densely populated major city in the United States. A global power city, New York City exerts a significant impact upon commerce, finance, media, art, fashion, research, technology, education, and entertainment, its fast pace defining the term New York minute. Home to the headquarters of the United Nations, New York is an important center for international diplomacy and has been described as the cultural and financial capital of the world. Situated...
New York, NY:
$55,752
New York:
$60,850
$1,317
New York, NY:
$538,300
New York:
$293,500
4.7%

Product Support Specialist Job Listings

More Cities for Product Support Specialist

Key Stats for Product Support Specialist

Gender

Female
50 %
Male
50 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
18%
1-4 years
55%
5-9 years
18%
10-19 years
9%

Experience Affects Product Support Specialist Salaries

Experienced
▲36%

National Average
$64,000

▼19%

Skills That Affect Product Support Specialist Salaries

Troubleshooting
▲14%

Training
▲5%


National Average
$64,000

Customer Service
▼10%

Phone Support
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
18%
1-4 years
55%
5-9 years
18%
10-19 years
9%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 86%
vision benefits
Vision: 62%
no benefits
None: 5%