The average hourly pay for a Quality Assurance Analyst, Call Centers in Atlanta, Georgia is $18.06.
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$0 - $18
$0 - $41,000
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Job Description for Quality Assurance Analyst, Call Centers
Call center quality assurance analysts ensure that all inbound or outbound calls meet company standards. This means that they read over call transcripts and/or listen to audio recordings to discover issues and then come up with strategies to address any problems they find. Call center quality assurance analysts also compile issues and recommendations for improvements, giving this information to their managers. They also prepare and/or update existing guidelines to ensure calls are at their desir…Read more
Quality Assurance Analyst, Call Centers Tasks
- Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
- Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
- Audit and review quality assurance processes and tasks, including calibrating across analysts.
- Document problems and provide feedback and coaching to improve call center quality.
Explore the most common career paths for Quality Assurance Analyst, Call Centers. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Quality Assurance Analyst, Call Centers
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Somewhat common (8 - 20%)
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Pay Difference by Location
Learn more about cost of living by city.
Employees with Quality Assurance Analyst, Call Centers in their job title in San Antonio, Texas earn an average of 2.4% more than the national average. The lowest salaries can be found in Houston, Texas (28.0% less) and Dallas, Texas (17.1% less).
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