Average Quality Assurance Analyst, Call Centers Hourly Pay

$15.81
Avg. Hourly RateShow Salary
$1,750
Bonus
$150
Profit Sharing
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The average hourly pay for a Quality Assurance Analyst, Call Centers is $15.81.
10%
$11.86
10%
$15.81
50%
$22.11
90%
90%
MEDIAN $15.81
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United States (change)
Hourly Rate
$12 - $22
Bonus
$102 - $5,289
Profit Sharing
$0 - $150
Total Pay
$26,187 - $52,143

Your Market Worth Over Time

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Job Description for Quality Assurance Analyst, Call Centers

Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

Popular Employer Salaries for Quality Assurance Analyst, Call Centers

Career Paths

Explore the most common career paths for Quality Assurance Analyst, Call Centers. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Quality Assurance Analyst, Call Centers
Quality Assurance Analyst
Quality Assurance Supervisor
Human Resources (HR) Administrator
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Quality Assurance Analyst, Call Centers Job Listings

Popular Skills for Quality Assurance Analyst, Call Centers

Skills in Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Quality Improvement / QA, Training, Microsoft Excel and Microsoft Office.

Pay by Experience Level for Quality Assurance Analyst, Call Centers

An entry-level Quality Assurance Analyst, Call Centers with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.56 based on 7 salaries. An early career Quality Assurance Analyst, Call Centers with 1-4 years of experience earns an average total compensation of $15.06 based on 108 salaries. A mid-career Quality Assurance Analyst, Call Centers with 5-9 years of experience earns an average total compensation of $16.93 based on 51 salaries. An experienced Quality Assurance Analyst, Call Centers with 10-19 years of experience earns an average total compensation of $18.48 based on 31 salaries.

Pay Difference by Location

Learn more about cost of living by city.
Employees with Quality Assurance Analyst, Call Centers in their job title in Charlotte, North Carolina earn an average of 18.6% more than the national average. These job titles also find higher than average salaries in San Antonio, Texas (17.0% more) and Atlanta, Georgia (14.2% more). The lowest salaries can be found in Houston, Texas (17.8% less) and Dallas, Texas (5.3% less).

Years of Experience

This data is based on 197 survey responses.
Entry Level
3.6%
Early Career
54.8%
Mid Career
25.9%
Experienced
15.7%