$38,000
Avg. Salary
$18.75
Avg. Hourly Rate
Help us gather more data! Is Quality Assurance Analyst, Call Centers your job title? Find out what you're worth.

The average pay for a Quality Assurance Analyst, Call Centers in Charlotte, North Carolina is $18.75 per hour.

The average pay for a Quality Assurance Analyst, Call Centers in Charlotte, North Carolina is $38,000 per year.

$0.00
10%
$18.75
50%
$0.00
90%
MEDIAN $18.75
$0
10%
$38k
50%
$0
90%
MEDIAN $38,000

Job Description for Quality Assurance Analyst, Call Centers

Call center quality assurance analysts ensure that all inbound or outbound calls meet company standards. This means that they read over call transcripts and/or listen to audio recordings to discover issues and then come up with strategies to address any problems they find. Call center quality assurance analysts also compile issues and recommendations for improvements, giving this information to their managers. They also prepare and/or update existing guidelines to ensure calls are at their desired quality level.

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Quality Assurance Analyst, Call Centers Tasks

  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

About Charlotte, North Carolina

Mecklenburg County, North Carolina
827,121
Male:
396,646 (48.0%)
Female:
430,475 (52.0%)
Charlotte /ˈʃɑːrlət/ is the largest city in the state of North Carolina. It is the county seat of Mecklenburg County and the second largest city in the southeastern United States, just behind Jacksonville, Florida. Charlotte is the third fastest growing major city in the United States. In 2014, the estimated population of Charlotte according to the U.S. Census Bureau was 809,958, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area ranks 22nd largest in the US and had a 2014 population of 2,380,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2014 U.S. Census population estimate of 2,537,990. Residents of Charlotte are referred to as "Charlotteans." It is listed as a "gamma-plus" global city by the Globalization and World Cities Research Network. Charlotte is home to the corporate headquarters of Bank of America and the east...
Charlotte:
$53,919
North Carolina:
$47,830
$978
Charlotte:
$188,800
North Carolina:
$160,100
5.2%

Quality Assurance Analyst, Call Centers Job Listings

Key Stats for Quality Assurance Analyst, Call Centers

Gender

Female
75 %
Male
25 %
1-4 years
20%
5-9 years
60%
20 years or more
20%

Gender

Female
75 %
Male
25 %

Years of Experience

1-4 years
20%
5-9 years
60%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 100%
vision benefits
Vision: 80%
no benefits
None: