Average Quality Assurance Analyst, Call Centers Salary in Charlotte, North Carolina

$45,000
Avg. Salary
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The average salary for a Quality Assurance Analyst, Call Centers in Charlotte, North Carolina is $45,000.
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$0 - $45k
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$0 - $47k

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Job Description for Quality Assurance Analyst, Call Centers

Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

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