Late-Career Regional Service Manager with Customer Relationship Management (CRM) Skills Salary

Job Description for Regional Service Manager

A regional service manager is responsible for managing departments or areas of specialized service for an organization. Some examples of organizations in which a regional service manager may work include car manufacturers, security firms, and distribution facilities. The regional service manager may be responsible for reviewing inventory, maintaining stock, and consulting on areas of potential improvement. They prepare and analyze sales reports, assess department results, and monitor marketing initiatives to ensure that these are in line with corporate goals and guidelines. An important part of a regional service manager’s job is to build positive working relationships with staff, as well as clients. It is essential that the service manager be skillful in motivating employees to consistently higher levels of performance and achievement.

The regional service manager interacts with a variety of individuals including supervisors, technical service providers, financial advisors or planners, skilled laborers, associates, and customers. Some regional service managers report directly to the CEO while others report to a national manager or supervisor. The regional service manager may also work with outside sales managers or representatives.

The position typically requires a bachelor’s degree, although some employers accept a specified number of years with relevant experience. Many employers require both a bachelor’s degree as well as a specific number of years experience in the service industry or related field. A valid driver’s license is usually required.

Depending on the type of industry, the regional service manager may work indoors, outdoors, or a combination of the two. There may be some travel involved, and, in some cases, the position entails long periods of sitting or standing. Computer experience and office equipment experience are often preferred, and good communication skills are vital. (Copyright 2019 PayScale.com)

• Set goals, budgets, and performance benchmarks to ensure regional customer service performance is up to company standards.
• Prepare quarterly customer service reports to ensure department-wide accountability.
• Work with other regional leaders and upper management to ensure company-wide consistency in customer service procedures.
• Create and implement new and unique customer service strategies to positively influence regional performance.

Regional Service Manager Job Listings