Retention Specialist Salary

The average salary for a Retention Specialist is $40,653 per year. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Data Analysis is associated with high pay for this job.

$29,848 - $59,161
$30K
$41K
$59K
MEDIAN: $41,168
10%
50%
90%

Add this chart to your site: 640px    300px

$11.15 - $20.81
$11
$15
$21
MEDIAN: $15.12
10%
50%
90%

Add this chart to your site: 640px    300px

$0$59K
Salary $29,848 - $59,161
Bonus $499.17 - $19,392
Commission $1,532 - $29,361
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,249 - $55,922
  • Country: United States
  • Currency: USD
  • Updated: 21 Sep 2017
  • Individuals Reporting: 113
Hourly Data $0$32
Hourly Rate $11.15 - $20.81
Overtime $16.48 - $32.45
Annual Data $0$55K
Bonus $499.17 - $19,392
Commission $1,532 - $29,361
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,249 - $55,922
  • Country: United States
  • Currency: USD
  • Updated: 21 Sep 2017
  • Individuals Reporting: 119

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Retention Specialist

  • Resolve customer issuers while minimizing loss to company and maximizing customer retention.
  • Propose solutions to extend customer lifecycle.
  • Devise ways to increase customer loyalty.

Retention Specialist Job Listings

Pay by Experience Level for Retention Specialist

Pay by Experience for a Retention Specialist has a positive trend. An entry-level Retention Specialist with less than 5 years of experience can expect to earn an average total compensation of $37,000 based on 148 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Retention Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $42,000 based on 57 salaries. An experienced Retention Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 38 salaries. A Retention Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 7 salaries.

Retention Specialist Reviews

Q: What is it like working as a Retention Specialist?

Retention Specialist in Mukilteo:
"Thick skin."
Pros: Problem solving is essential. Requires critical thinking.
Cons: You only talk to angry customers.

Related Job Salaries

Key Stats for Retention Specialist

Gender

Female
62 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.
Less than 1 year
4%
1-4 years
56%
5-9 years
22%
10-19 years
14%
20 years or more
4%
ADVERTISEMENT
Location:
Years in Fields/Career:
United States (change)

Experience Affects Retention Specialist Salaries

Late-Career
▲41%

Experienced
▲12%

▲9%

National Average
$39,000

▼5%

Skills That Affect Retention Specialist Salaries

Data Analysis
▲41%

National Average
$39,000

Problem Solving
▼3%


▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
4%
1-4 years
56%
5-9 years
22%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 76%
vision benefits
Vision: 62%
no benefits
None: 16%
ADVERTISEMENT