The average salary for a Sales Support Specialist is $47,895.
Sales Support Specialist by
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What Do Sales Support Specialists Do?
Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.
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Sales Support Specialist Tasks
- Provides clerical support.
- May have a weekly or monthly performance quota for qualifying prospects.
- Follow-up with calls to prospective clients to provide additional product/services information.
- Acts as liaison between outside sales and customers by keeping in contact with prospective clients throughout the sale.
Job Satisfaction for Sales Support Specialist
Popular Employer Salaries for Sales Support Specialist
The top respondents for the job title Sales Support Specialist are from the companies Anthem, Principal Financial Group and Bank of America Corp. (BOFA). Reported salaries are highest at Airgas, Inc. where the average pay is $70,000. Other companies that offer high salaries for this role include Anthem, earning around $56,000. Charter Communications, Inc. pays the lowest at around $34,900. Principal Financial Group also pays on the lower end of the scale, paying $44,033.
Sales Support Specialist Job Listings
What Are Popular Skills for Sales Support Specialists?
Skills in Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Sales Administration, Microsoft Office, Microsoft Excel and Customer Service.
What is the Pay by Experience Level for Sales Support Specialists?
An entry-level Sales Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $42,135 based on 68 salaries. An early career Sales Support Specialist with 1-4 years of experience earns an average total compensation of $44,879 based on 819 salaries. A mid-career Sales Support Specialist with 5-9 years of experience earns an average total compensation of $48,869 based on 333 salaries. An experienced Sales Support Specialist with 10-19 years of experience earns an average total compensation of $52,606 based on 306 salaries. In their late career (20 years and higher), employees earn an average total compensation of $60,271.
Pay Difference by Location
Employees with Sales Support Specialist in their job title in Washington, District of Columbia earn an average of 18.7% more than the national average. These job titles also find higher than average salaries in San Francisco, California (15.3% more) and San Diego, California (12.7% more). The lowest salaries can be found in Houston, Texas (5.7% less) and Chicago, Illinois (4.4% less).
Years of Experience
This data is based on 1,679 survey responses.