Senior Customer Service Representative (CSR) in Charlotte, North Carolina Salary

The average rate for a Senior Customer Service Representative (CSR) in Charlotte, North Carolina is $16.96 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$30,639 - $74,778
$31K
$38K
$75K
MEDIAN: $38,425
10%
50%
90%

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$12.24 - $21.48
$12
$17
$21
MEDIAN: $17.04
10%
50%
90%

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$0$74K
Salary $30,639 - $74,778
Bonus $509
Commission $3,900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,091 - $51,064
  • Country: United States
  • Currency: USD
  • Updated: 22 Sep 2017
  • Individuals Reporting: 12
Hourly Data $0$29
Hourly Rate $12.24 - $21.48
Overtime $27.11
Annual Data $0$51K
Bonus $509
Commission $3,900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,091 - $51,064
  • Country: United States
  • Currency: USD
  • Updated: 22 Sep 2017
  • Individuals Reporting: 24

Find Out Exactly What You Should Be Paid

United States (change)

About Charlotte, North Carolina

Mecklenburg County, North Carolina
827,121
Male:
396,646 (48.0%)
Female:
430,475 (52.0%)
Charlotte /ˈʃɑːrlət/ is the largest city in the state of North Carolina. It is the county seat of Mecklenburg County and the second largest city in the southeastern United States, just behind Jacksonville, Florida. Charlotte is the third fastest growing major city in the United States. In 2014, the estimated population of Charlotte according to the U.S. Census Bureau was 809,958, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area ranks 22nd largest in the US and had a 2014 population of 2,380,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2014 U.S. Census population estimate of 2,537,990. Residents of Charlotte are referred to as "Charlotteans." It is listed as a "gamma-plus" global city by the Globalization and World Cities Research Network. Charlotte is home to the corporate headquarters of Bank of America and the east...
Charlotte:
$53,919
North Carolina:
$47,830
$978
Charlotte:
$188,800
North Carolina:
$160,100
5.2%

Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 13 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 13 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $36,000 based on 17 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 6 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
1-4 years
19%
5-9 years
31%
10-19 years
36%
20 years or more
14%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

National Average
$37,000

▼1%

Late-Career
▼2%

Entry-Level
▼4%

Mid-Career
▼8%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲7%

Microsoft Word
▲6%

Typing
▲4%

National Average
$37,000

Customer Service
▼1%

Data Processing
▼2%

Call center operations
▼4%

Customer Relations
▼5%

Microsoft Office
▼7%

Call Center
▼8%

Phone Support
▼10%

Microsoft Excel
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

1-4 years
19%
5-9 years
31%
10-19 years
36%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 84%
vision benefits
Vision: 84%
no benefits
None: 8%
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