Senior Customer Service Representative (CSR) in St. Louis, Missouri Salary

How much does a Senior Customer Service Representative (CSR) make in St. Louis, MO? In St. Louis, a Senior Customer Service Representative (CSR) takes home an average of $18.05 per hour. This is 7% higher than the national average for a Senior Customer Service Representative (CSR) which is $16.76 per hour. Wages for a Senior Customer Service Representative (CSR) in St. Louis range from $13.34 per hour to $23.00 per hour. Total Annual Pay, which includes hourly rate, bonus, and overtime for a Senior Customer Service Representative (CSR) in St. Louis ranges from $31,509 to $60,820 annually. Job satisfaction is reported as 4 out of 5 stars. Women make up 59% of the Senior Customer Service Representative (CSR) workforce in St. Louis among those reporting. In St. Louis, a Senior Customer Service Representative (CSR) often enjoys medical, dental, and vision benefits provided by their employer.

$33,797 - $102,775
$34K
$48K
$100K
MEDIAN: $47,807
10%
50%
90%

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$13.34 - $23.00
$13
$18
$23
MEDIAN: $18.05
10%
50%
90%

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$0$102K
Salary $33,797 - $102,775
Bonus $4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,509 - $60,820
  • Country: United States
  • Currency: USD
  • Updated: 21 Nov 2017
  • Individuals Reporting: 13
Hourly Data $0$35
Hourly Rate $13.34 - $23.00
Overtime $29.69
Annual Data $0$60K
Bonus $4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,509 - $60,820
  • Country: United States
  • Currency: USD
  • Updated: 21 Nov 2017
  • Individuals Reporting: 14

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About St. Louis, Missouri

St. Louis city, Missouri
315,685
Male:
153,026 (48.5%)
Female:
162,659 (51.5%)
St. Louis (/seɪnt ˈluːɪs/) is an independent city in the U.S. state of Missouri, built along the western bank of the Mississippi River, on the border with Illinois. The city has an estimated 2015 population of 315,685, and is the cultural and economic center of the Greater St. Louis area, which is home to 2,916,447 people, and is the largest metropolitan area in Missouri and the 19th-largest in the United States. Prior to European settlement, the area was a major regional center of Native American Mississippian culture. The city of St. Louis was founded in 1764 by French fur traders Pierre Laclède and Auguste Chouteau, and named after Louis IX of France. The area was ceded to Spain following France's defeat in the Seven Years' War (the area east of the Mississippi was ceded to Britain). In 1800, Spanish Louisiana was retroceded back to France. In 1803, the United States acquired...
St. Louis:
$38,397
Missouri:
$50,238
$767
St. Louis:
$130,800
Missouri:
$147,800
6.2%

Senior Customer Service Representative (CSR) Job Listings

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
59 %
Male
41 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
19%
5-9 years
22%
10-19 years
26%
20 years or more
33%

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲15%

Experienced
▲7%

Mid-Career
▲1%

National Average
$43,000

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relations
▲13%

Customer Relationship Management (CRM)
▲6%

National Average
$43,000

Customer Service
▼14%

Call center operations
▼15%

Call Center
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

1-4 years
19%
5-9 years
22%
10-19 years
26%
20 years or more
33%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 90%
vision benefits
Vision: 80%
no benefits
None: 5%