Senior Customer Service Representative (CSR) in Louisville, Kentucky Salary

How much does a Senior Customer Service Representative (CSR) make in Louisville, KY? In Louisville, a Senior Customer Service Representative (CSR) earns an average of $16.40 per hour. This is 2% lower than the national average for a Senior Customer Service Representative (CSR) which is $16.76 per hour. Wages for a Senior Customer Service Representative (CSR) in Louisville range from $15.57 per hour to $21.36 per hour. Total Annual Pay, which includes hourly rate and overtime for a Senior Customer Service Representative (CSR) in Louisville ranges from $33,025 to $48,817 annually. Job satisfaction is reported as 5 out of 5 stars. Women make up 80% of the Senior Customer Service Representative (CSR) workforce in Louisville among those reporting. Many report receiving dental and vision benefits from their employer.

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Louisville, Kentucky

Jefferson County, Kentucky
760,026
Louisville (pronounced /ˈluːəvəl/, /ˈlʌvəl/ or /ˈluːiːvɪl/) is the largest city in the Commonwealth of Kentucky and the 30th-most populous city in the United States. It is one of two cities in Kentucky designated as first-class, the other being the state's second-largest city of Lexington. Louisville is the historical seat and, since 2003, the nominal seat of Jefferson County. Louisville was founded in 1778 by George Rogers Clark and is named after King Louis XVI of France, making Louisville one of the oldest cities west of the Appalachian Mountains. Sited beside the Falls of the Ohio, the only major obstruction to river traffic between the upper Ohio River and the Gulf of Mexico, the settlement first grew as a portage site. It was the founding city of the Louisville and Nashville Railroad, which grew into a 6,000-mile (9,700 km) system across 13 states. Today, the city is known as the home of the...

Senior Customer Service Representative (CSR) Job Listings

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
80 %
Male
20 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
13%
10-19 years
50%
20 years or more
38%

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲13%

▲1%

National Average
$37,000

Skills That Affect Senior Customer Service Representative (CSR) Salaries

National Average
$37,000

Microsoft Word
▼1%

Customer Relations
▼8%

Training
▼9%

Customer Service
▼10%

Customer Relationship Management (CRM)
▼17%

Call center operations
▼18%

Call Center
▼22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
80 %
Male
20 %

Years of Experience

1-4 years
13%
10-19 years
50%
20 years or more
38%

Common Health Benefits

medical benefits
Medical: 50%
dental benefits
Dental: 67%
vision benefits
Vision: 67%
no benefits
None: 17%