Senior Customer Service Representative (CSR) in Louisville, Kentucky Salary
How much does a Senior Customer Service Representative (CSR) make in Louisville, KY? In Louisville, a Senior Customer Service Representative (CSR) earns an average of $16.40 per hour. This is 2% lower than the national average for a Senior Customer Service Representative (CSR) which is $16.76 per hour. Wages for a Senior Customer Service Representative (CSR) in Louisville range from $15.57 per hour to $21.36 per hour. Total Annual Pay, which includes hourly rate and overtime for a Senior Customer Service Representative (CSR) in Louisville ranges from $33,025 to $48,817 annually. Job satisfaction is reported as 5 out of 5 stars. Women make up 80% of the Senior Customer Service Representative (CSR) workforce in Louisville among those reporting. Many report receiving dental and vision benefits from their employer.
Job Description for Senior Customer Service Representative (CSR)
Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.Read More...
Other duties may include data entry, general paperwork, and file keeping. As a senior representative, they may be responsible for managing some representatives, tracking their progress, and acting as a mentor. They also are expected to communicate with their supervisor and keep them informed of any problems or issues that arise.
It is expected that senior customer service representatives are computer savvy, and familiar with the standard software that most businesses use such as Word, Excel, PowerPoint and e-mail. Also needed are strong communication skills, problem-solving skills, and the ability to collaborate and work as part of a team. A senior customer service representatives should be both accurate and precise, with a keen eye for detail. Some experience usually is required, as it is rarely an entry-level position. Many companies require a college degree, but some accept a high school diploma or GED and experience. (Copyright 2017 PayScale.com)
Senior Customer Service Representative (CSR) Tasks
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
- May mentor or give direction to junior team members and provide training on best practices.
- May assist management in ensuring performance goals are met.
- Assists the Customer Service Representative (CSR) with difficult cases.
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
Senior Customer Service Representative (CSR) Job Listings
Key Stats for Senior Customer Service Representative (CSR)
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