Senior Customer Service Representative (CSR) in Minneapolis, Minnesota Salary

A Senior Customer Service Representative (CSR) in Minneapolis, Minnesota earns an average wage of $19.96 per hour. Most people in this job have more than five years' experience in related jobs.

$39,677 - $47,083
$44K
MEDIAN: $43,850
50%

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$15.43 - $24.59
$15
$19
$25
MEDIAN: $18.75
10%
50%
90%

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$0$53K
Salary $43,850
Bonus $2,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,651 - $53,626
  • Country: United States
  • Currency: USD
  • Updated: 8 Nov 2017
  • Individuals Reporting: 8
Hourly Data $0$33
Hourly Rate $15.43 - $24.59
Overtime $30.10
Annual Data $0$53K
Bonus $2,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,651 - $53,626
  • Country: United States
  • Currency: USD
  • Updated: 8 Nov 2017
  • Individuals Reporting: 14

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Minneapolis, Minnesota

Hennepin County, Minnesota
410,935
Male:
206,547 (50.3%)
Female:
204,388 (49.7%)
Minneapolis (/ˌmɪniˈæpəlɪs/) is the county seat of Hennepin County, and larger of the Twin Cities, the 16th-largest metropolitan area in the United States, containing about 3.5 million residents. As of 2015, Minneapolis is the largest city in the state of Minnesota and 46th-largest in the United States with a population of 410,939. Minneapolis and Saint Paul anchor the second-largest economic center in the Midwest, after Chicago. Minneapolis lies on both banks of the Mississippi River, just north of the river's confluence with the Minnesota River, and adjoins Saint Paul, the state's capital. The city is abundantly rich in water, with thirteen lakes, wetlands, the Mississippi River, creeks and waterfalls, many connected by parkways in the Chain of Lakes and the Grand Rounds National Scenic Byway. It was once the world's flour milling capital and a hub for timber. The city and surrounding region is the primary business center between Chicago and...
Minneapolis:
$54,571
Minnesota:
$63,488
$912
Minneapolis:
$227,500
Minnesota:
$200,000
4.3%

Senior Customer Service Representative (CSR) Job Listings

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
1-4 years
18%
5-9 years
27%
10-19 years
27%
20 years or more
27%

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲14%

Late-Career
▲10%

National Average
$42,000

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Microsoft Word
▲11%


Call center operations
▲9%

Microsoft Office
▲7%

Phone Support
▲7%

Typing
▲6%

Customer Relationship Management (CRM)
▲5%

Insurance
▲5%

Inside Sales
▲4%

Customer Relations
▲3%

Call Center
▲2%

Data Processing
▲2%

National Average
$42,000

Microsoft Excel
▼1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

1-4 years
18%
5-9 years
27%
10-19 years
27%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 85%
vision benefits
Vision: 65%
no benefits
None: 5%