Entry-Level Senior Customer Service Representative (CSR) Salary

For Entry-Level Senior Customer Service Representatives, hourly average wages total $15.49 per hour. Cash earnings of Entry-Level Senior Customer Service Representatives can occasionally include $6K each in bonuses and profit sharing proceeds; this strong performance component causes pay grades to stretch from approximately $25K to almost $48K. Residence is the biggest factor affecting pay for this group, followed by the specific employer. Women make up the majority of Entry-Level Senior Customer Service Representatives (65 percent) who completed the questionnaire. For the most part, Entry-Level Senior Customer Service Representatives enjoy their work and report high levels of job satisfaction. A strong majority enjoy medical while a fair number get dental coverage. Vision coverage is also available to a majority. This overview is based on answers to PayScale's salary questionnaire.

$28,663 - $57,579
$29K
$39K
$58K
MEDIAN: $39,353
10%
50%
90%

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$11.72 - $19.76
$12
$16
$20
MEDIAN: $15.53
10%
50%
90%

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$0$57K
Salary $28,663 - $57,579
Bonus $456.15 - $6,089
Profit Sharing $170.00 - $6,100
Commission $50.68 - $12,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,258 - $49,188
  • Country: United States
  • Currency: USD
  • Updated: 23 Sep 2017
  • Individuals Reporting: 264
Hourly Data $0$31
Hourly Rate $11.72 - $19.76
Overtime $18.59 - $31.79
Annual Data $0$49K
Bonus $456.15 - $6,089
Commission $50.68 - $12,500
Profit Sharing $170.00 - $6,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,258 - $49,188
  • Country: United States
  • Currency: USD
  • Updated: 23 Sep 2017
  • Individuals Reporting: 523

Find Out Exactly What You Should Be Paid

United States (change)

Senior Customer Service Representative (CSR) Job Listings

Popular Employer Salaries for Senior Customer Service Representative (CSR)


Known for taking on a considerable number of Entry-Level Senior Customer Service Representatives, UnitedHealth Group, Farmers Insurance Group, TD Bank, N.A., Regus Management Group LLC, and Fifth Third Bank (5/3 Bank) are leading firms in the industry. Heading up the field in terms of compensation, Regus Management Group LLC offers the most; Entry-Level Senior Customer Service Representatives earn $36K on average there.

Pay Difference by Location

National Average: $34,955

Larger city markers indicate a job is popular in that location.

Dallas is home to an above-average pay rate for Entry-Level Senior Customer Service Representatives, 27 percent higher than the national average. Entry-Level Senior Customer Service Representatives can also look forward to large paychecks in cities like Chicago (+24 percent), Seattle (+12 percent), Los Angeles (+11 percent), and Atlanta (+9 percent). Falling short of the national average by 8 percent, the area with the worst salaries is San Antonio. A couple other locations with smaller-than-average paychecks include Phoenix (7 percent lower) and Tampa (6 percent lower).

Senior Customer Service Representative (CSR) Advice

Q: What do you wish you knew about your job when you first started out?

Senior Customer Service Representative (CSR) in Denver:
"A happy customer is a customer for life."
Always work with your customer to find a solution that is beneficial to both parties if possible.

Senior Customer Service Representative (CSR) in Indianapolis:
"Caring Compassionate Company."
Have an extremely knowledgeable product base because less season reps will come to you with many questions.

Senior Customer Service Representative (CSR) in Kittery:
"Be engaged with your customers!"
If you want returning customers and increased sales, you need to use your expertise and listening skills to show the customer you are focused on their individual needs. Respond in a dedicated and honest fashion. Prioritize steps needed to insure that you can deliver a product professionally and successfully with constraints of time and workload.

Senior Customer Service Representative (CSR) in Cincinnati:
"Treat Your Customers Well."
Give your customer contacts your best efforts on each & every opportunity. Grade yourself periodically. Ask yourself if you did the best you could in a certain situation. Learn from contacts you do business with both professionally or as a customer yourself. Did a rep. At a vendor you use give "knock your socks off service"? Did an individual go out of their way to help you as a customer? Incorporate the positive aspects of encounters into your toolbox. Learn from the poor service you receive & vow never to be like that to one your customers.

Senior Customer Service Representative (CSR) in Oakland:
"FOLLOW THE INTERNAL REVENUE MANUAL (IRM)"
Stay abreast on Congressional and IRM changes; properly research the account to ensure complete and thorough understanding of the account.

Senior Customer Service Representative (CSR) in Miami:
"Product knowledge,"
Know your products, give excellent customer service, be always available, do more than what is expected from you,

Senior Customer Service Representative (CSR) in Greenbelt:
Always know the training level of the staff that you are supporting. Have a clear understanding of the policies and procedures.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
62 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 189 votes.
Less than 1 year
1%
1-4 years
72%
5-9 years
26%
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Location:
Years in Fields/Career:
United States (change)

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲4%

Microsoft Office
▼0%

Software Knowledge
▼0%

National Average
$35,000

Insurance
▼1%




Microsoft Excel
▼3%

Phone Support
▼4%

Data Processing
▼4%

Training
▼4%

▼5%

Typing
▼6%

Microsoft Word
▼7%

Sales
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 189 votes.

Gender

Female
62 %
Male
38 %

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 72%
vision benefits
Vision: 64%
no benefits
None: 19%
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