Senior Customer Service Representative (CSR) in Indianapolis Salary

A Senior Customer Service Representative (CSR) in Indianapolis, Indiana earns an average wage of $15.01 per hour. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and Customer Relations.

$35,926 - $45,000
$38K
MEDIAN: $38,205
50%

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$10.98 - $29.36
$11
$18
$29
MEDIAN: $18.08
10%
50%
90%

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$0$57K
Salary $38,205
Bonus $2,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,960 - $57,009
  • Country: United States
  • Currency: USD
  • Updated: 11 Oct 2017
  • Individuals Reporting: 7
Hourly Data $0$29
Hourly Rate $10.98 - $29.36
Overtime $24.00
Annual Data $0$57K
Bonus $2,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,960 - $57,009
  • Country: United States
  • Currency: USD
  • Updated: 11 Oct 2017
  • Individuals Reporting: 12

About Indianapolis, Indiana

Marion County, Indiana
848,423
Male:
410,615 (48.4%)
Female:
437,808 (51.6%)
Indianapolis (pronounced /ˌɪndiəˈnæpəlɪs/), is the capital and largest city of the U.S. state of Indiana and the seat of Marion County. It is in the East North Central region of the Midwestern United States. With an estimated population of 853,173 in 2015, Indianapolis is the second most populous city in the Midwest, after Chicago, and 14th largest in the U.S. The city is the economic and cultural center of the Indianapolis metropolitan area, home to 2 million people, the 34th most populous metropolitan statistical area in the U.S. Its combined statistical area ranks 26th, with 2.4 million inhabitants. Indianapolis covers 372 square miles (963.5 km²), making it the 16th largest city by land area in the U.S. Founded in 1821 as a planned city for the new seat of the government of Indiana, Indianapolis was platted by Alexander Ralston and Elias Pym Fordham on a 1-square-mile (2.6 km2) grid adjacent to the White...
Indianapolis:
$41,278
Indiana:
$50,532
$807
Indianapolis:
$123,500
Indiana:
$131,000
5.6%

Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a negative trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $37,000 based on 8 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 7 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $40,000 based on 10 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $34,000 based on 6 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
67 %
Male
33 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.
1-4 years
21%
5-9 years
26%
10-19 years
32%
20 years or more
21%

Experience Affects Senior Customer Service Representative (CSR) Salaries

Experienced
▲4%

National Average
$38,000

▼1%

Entry-Level
▼4%

Late-Career
▼12%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲13%

Customer Relations
▲8%

Customer Service
▼0%

National Average
$38,000

Microsoft Office
▼1%

Microsoft Word
▼1%

Call center operations
▼2%

Call Center
▼4%

Insurance
▼4%

Software Knowledge
▼4%

Phone Support
▼6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

1-4 years
21%
5-9 years
26%
10-19 years
32%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 63%
vision benefits
Vision: 56%
no benefits
None: 19%