Senior Customer Service Representative (CSR) in Boston, Massachusetts Salary

A Senior Customer Service Representative (CSR) in Boston, Massachusetts earns an average wage of $18.31 per hour. The highest paying skills associated with this job are Microsoft Word, Microsoft Excel, Typing, Customer Relationship Management (CRM), and Microsoft Office. Most people in this job have more than five years' experience in related jobs.

$38,382 - $60,608
$38K
$49K
$61K
MEDIAN: $49,132
10%
50%
90%

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$14.99 - $25.68
$15
$17
$26
MEDIAN: $17.43
10%
50%
90%

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$0$60K
Salary $38,382 - $60,608
Bonus $3,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,293 - $59,002
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 11
Hourly Data $0$32
Hourly Rate $14.99 - $25.68
Overtime $32.51
Annual Data $0$59K
Bonus $3,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,293 - $59,002
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 11

About Boston, Massachusetts

Suffolk County, Massachusetts
669,469
Male:
322,149 (48.1%)
Female:
347,320 (51.9%)
Boston (pronounced /ˈbɒstən/ BOSS-tən) is the capital and most populous city of the Commonwealth of Massachusetts in the United States. Boston is also the seat of Suffolk County, although the county government was disbanded on July 1, 1999. The city proper covers 48 square miles (124 km2) with an estimated population of 667,137 in 2015, making it the largest city in New England and the 23rd most populous city in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area called Greater Boston, home to 4.7 million people and the tenth-largest metropolitan statistical area in the country. Greater Boston as a commuting region is home to 8.1 million people, making it the sixth-largest combined statistical area in the United States. One of the oldest cities in the United States, Boston was founded on the Shawmut Peninsula in 1630 by Puritan settlers from England. It was the scene...
Boston:
$58,263
Massachusetts:
$70,628
$1,423
Boston:
$453,000
Massachusetts:
$352,100
4.6%

Senior Customer Service Representative (CSR) Job Listings

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
50 %
Male
50 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 8 votes.
1-4 years
18%
5-9 years
36%
10-19 years
32%
20 years or more
14%

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲17%

Late-Career
▲16%

National Average
$42,000

▼1%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Microsoft Word
▲43%

Microsoft Excel
▲32%

Typing
▲23%

Customer Relationship Management (CRM)
▲20%

Microsoft Office
▲17%

Project Management
▲16%

Customer Relations
▲15%

Training
▲10%

Computer Service
▲10%

Data Processing
▲4%

Call center operations
▲1%

Customer Service
▼0%

National Average
$42,000

Call Center
▼2%

Phone Support
▼5%

Software Knowledge
▼8%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 8 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

1-4 years
18%
5-9 years
36%
10-19 years
32%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 80%
vision benefits
Vision: 60%
no benefits
None: 10%