The average salary for a Senior Technical Support Analyst is $65,578.
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$46k - $94k
$500 - $10k
$989 - $9k
$43k - $95k
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Job Description for Senior Technical Support Analyst
A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk. Technical support involves communicating with existing users and customers having difficulties using the company’s software or hardware in…Read more
Senior Technical Support Analyst Tasks
- Provide information systems technical support for complex customer issues.
- Raise information, bug and feature requests to the development team.
- Identify problems with information technology system operations and provide potential workarounds.
Popular Employer Salaries for Senior Technical Support Analyst
The top respondents for the job title Senior Technical Support Analyst are from the companies HCL America, Inc., Dell, Inc. and Oracle Corp.. Reported salaries are highest at Visa, Inc. where the average pay is $97,959. Other companies that offer high salaries for this role include BMC Software, Inc. and Oracle Corp., earning around $96,853 and $71,000, respectively. HCL America, Inc. pays the lowest at around $42,000. Sonicwall, Inc. and Dell, Inc. also pay on the lower end of the scale, paying $54,000 and $59,869, respectively.
Explore the most common career paths for Senior Technical Support Analyst. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Senior Technical Support Analyst
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Senior Technical Support Analyst Job Listings
Popular Skills for Senior Technical Support Analyst
Skills in Information Technology (IT) Support and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Troubleshooting and Help Desk / Desktop Support (Tier 2).
Pay by Experience Level for Senior Technical Support Analyst
An entry-level Senior Technical Support Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $47,502 based on 35 salaries. An early career Senior Technical Support Analyst with 1-4 years of experience earns an average total compensation of $55,418 based on 213 salaries. A mid-career Senior Technical Support Analyst with 5-9 years of experience earns an average total compensation of $62,493 based on 326 salaries. An experienced Senior Technical Support Analyst with 10-19 years of experience earns an average total compensation of $69,018 based on 451 salaries. In their late career (20 years and higher), employees earn an average total compensation of $75,250.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Senior Technical Support Analyst in their job title in San Francisco, California earn an average of 24.5% more than the national average. These job titles also find higher than average salaries in New York, New York (18.9% more) and Atlanta, Georgia (8.0% more). The lowest salaries can be found in Chicago, Illinois (0.7% less).
Years of Experience
This data is based on 1,229 survey responses.
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