Senior Technical Support Analyst Salary

The average pay for a Senior Technical Support Analyst is $64,294 per year. A skill in Windows NT / 2000 / XP Networking is associated with high pay for this job. Experience has a moderate effect on salary for this job.

$43,183 - $93,193
$43K
$64K
$93K
MEDIAN: $63,770
10%
50%
90%

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$17.99 - $36.05
$18
$25
$36
MEDIAN: $24.83
10%
50%
90%

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$0$95K
Salary $43,183 - $93,193
Bonus $498 - $10,183
Profit Sharing $258 - $8,871
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,950 - $95,027
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 490
Hourly Data $0$51
Hourly Rate $17.99 - $36.05
Overtime $24.94 - $51.14
Annual Data $0$95K
Bonus $498 - $10,183
Profit Sharing $258 - $8,871
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,950 - $95,027
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 155

Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

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Senior Technical Support Analyst Tasks

  • Provide information systems technical support for complex customer issues.
  • Raise information, bug and feature requests to the development team.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Senior Technical Support Analyst


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Senior Technical Support Analyst Job Listings

Popular Employer Salaries for Senior Technical Support Analyst

Popular Skills for Senior Technical Support Analyst

Pay by Experience Level for Senior Technical Support Analyst

Pay by Experience for a Senior Technical Support Analyst has a positive trend. An entry-level Senior Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $51,000 based on 126 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $61,000 based on 223 salaries. An experienced Senior Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $67,000 based on 298 salaries. A Senior Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $75,000 based on 90 salaries.

Pay Difference by Location

National Average: $62,062

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Senior Technical Support Analyst

Gender

Female
20 %
Male
80 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 128 votes.
Less than 1 year
0%
1-4 years
16%
5-9 years
27%
10-19 years
41%
20 years or more
15%

Experience Affects Senior Technical Support Analyst Salaries

▲20%

▲8%

National Average
$62,000

▼2%

▼18%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 128 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
0%
1-4 years
16%
5-9 years
27%
10-19 years
41%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 83%
vision benefits
Vision: 77%
no benefits
None: 9%