Avg. Base Salary (USD)
The average salary for a Senior Technical Support Analyst is $72,000
What Do Senior Technical Support Analysts Do?
A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.
Technical support involves communicating with existing users and customers having difficulties using the company’s software or hardware …Read more
- Provide information systems technical support for complex customer issues.
- Raise information, bug and feature requests to the development team.
- Identify problems with information technology system operations and provide potential workarounds.