Avg. Base Salary (USD)
The average salary for a Senior Technical Support Engineer is $72,967
What is the Pay by Experience Level for Senior Technical Support Engineers?
An early career Senior Technical Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $70,000 based on 8 salaries. A mid-career Senior Technical Support Engineer with 5-9 years of experience earns an average total compensation of $67,996 based on 5 …Read more
What Do Senior Technical Support Engineers Do?
A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be …Read more
- Analyze and consult on implementation and troubleshooting of technology products.
- Mentor and train other technical support staff on technical and procedural matters.
- Monitor and log all client communications, processing requests and documenting changes.
- Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.