Average Service Desk Manager Salary

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The average salary for a Service Desk Manager is $74,030.
MEDIAN $74,030
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United States (change)
$50k - $103k
$495 - $13k
Profit Sharing
$196 - $10k
Total Pay
$44k - $106k

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Job Description for Service Desk Manager

Service Desk Manager Tasks
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.

Popular Employer Salaries for Service Desk Manager

Service Desk Manager Job Listings

Popular Skills for Service Desk Manager

Skills in Information Technology (IT) Support, People Management, Systems Help Desk Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.

Pay by Experience Level for Service Desk Manager

An early career Service Desk Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $63,445 based on 151 salaries. A mid-career Service Desk Manager with 5-9 years of experience earns an average total compensation of $74,002 based on 148 salaries. An experienced Service Desk Manager with 10-19 years of experience earns an average total compensation of $81,696 based on 208 salaries. In their late career (20 years and higher), employees earn an average total compensation of $81,306.
Employees with Service Desk Manager in their job title in Washington, District of Columbia earn an average of 28.4% more than the national average. These job titles also find higher than average salaries in New York, New York (17.6% more) and Houston, Texas (14.0% more).

Years of Experience

This data is based on 581 survey responses.
Early Career
Mid Career
Late Career