Service Desk Manager Salary

Service Desk Managers who are practiced in their profession and carry more than 10 years of experience make up just over a half of Service Desk Managers. Pay fluctuates from $42K to $107K per year, but expected earnings average $75K annually. Total cash compensation to Service Desk Managers approaches anywhere from $42K on the lower end to $107K on the higher end; in exceptional cases, this can include more than $11K from bonuses and upwards of $15K from profit sharing. Location is the biggest factor affecting pay for this group, followed by career duration. The vast majority of Service Desk Managers (81 percent) survey respondents are men. Job satisfaction is reported as high by the vast majority of workers. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a fair number.

$50,183 - $105,586
$50K
$75K
$110K
MEDIAN: $75,142
10%
50%
90%

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$8.21 - $31.94
$8
$18
$32
MEDIAN: $18.16
10%
50%
90%

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$0$107K
Salary $50,183 - $105,586
Bonus $502 - $12,049
Profit Sharing $493.16 - $14,899
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,694 - $107,061
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 231
Hourly Data $0$32
Hourly Rate $8.21 - $31.94
Overtime $27.34
Annual Data $0$107K
Bonus $502 - $12,049
Profit Sharing $493.16 - $14,899
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,694 - $107,061
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 25

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.

Common Career Paths for Service Desk Manager


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Service Desk Manager Job Listings

Popular Skills for Service Desk Manager


Service Desk Managers report using a pretty varied skill set on the job. Most notably, skills in Information Technology Infrastructure Library, People Management, Information Technology Support, and Systems Help Desk Management are correlated to pay that is above average, with boosts between 8 percent and 10 percent. Most people skilled in Customer Service are similarly competent in People Management and Systems Help Desk Management.

Pay by Experience Level for Service Desk Manager

Pay by Experience for a Service Desk Manager has a positive trend. An entry-level Service Desk Manager with less than 5 years of experience can expect to earn an average total compensation of $61,000 based on 78 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Desk Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $78,000 based on 72 salaries. An experienced Service Desk Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $86,000 based on 106 salaries. A Service Desk Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $84,000 based on 39 salaries.

Pay Difference by Location

National Average: $75,185

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 33 percent, Service Desk Managers in Washington receive some of the highest pay in the country. Service Desk Managers can also look forward to large paychecks in cities like San Francisco (+31 percent), Miami (+27 percent), New York (+25 percent), and Houston (+13 percent). Dallas is the lowest-paying area, 8 percent south of the national average. Below-median salaries also turn up in Charlotte and Los Angeles (7 percent lower).

Related Job Salaries

Key Stats for Service Desk Manager

Gender

Female
19 %
Male
81 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 46 votes.
Less than 1 year
1%
1-4 years
20%
5-9 years
24%
10-19 years
39%
20 years or more
16%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Desk Manager Salaries

▲14%

▲12%

▲4%

National Average
$75,000

▼18%

Skills That Affect Service Desk Manager Salaries




Systems Help Desk Management
▲2%

National Average
$75,000


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 46 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
20%
5-9 years
24%
10-19 years
39%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 80%
vision benefits
Vision: 74%
no benefits
None: 8%
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