The average salary for a Service Desk Manager is $74,030.
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$50k - $103k
$495 - $13k
$196 - $10k
$44k - $106k
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Job Description for Service Desk Manager
A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients. Service desk managers should determine the basic goals of the service center and have extensive knowledge in their respective field. From here, he/she will be able to make a model of oper…Read more
Service Desk Manager Tasks
- Oversee daily operations, including schedules, escalations, and reporting.
- Perform analyses, create reports, and implement emergency plans.
- Participate in root cause analysis and communicate findings to customers.
- Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
Popular Employer Salaries for Service Desk Manager
Service Desk Manager Job Listings
Popular Skills for Service Desk Manager
Systems Help Desk Management
Skills in Information Technology (IT) Support, People Management, Systems Help Desk Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.
Pay by Experience Level for Service Desk Manager
An early career Service Desk Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $63,445 based on 151 salaries. A mid-career Service Desk Manager with 5-9 years of experience earns an average total compensation of $74,002 based on 148 salaries. An experienced Service Desk Manager with 10-19 years of experience earns an average total compensation of $81,696 based on 208 salaries. In their late career (20 years and higher), employees earn an average total compensation of $81,306.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Desk Manager in their job title in Washington, District of Columbia earn an average of 28.4% more than the national average. These job titles also find higher than average salaries in New York, New York (17.6% more) and Houston, Texas (14.0% more).
Years of Experience
This data is based on 581 survey responses.
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