Avg. Base Salary (USD)
The average salary for a Service Desk Manager is $74,822
What is the Pay by Experience Level for Service Desk Managers?
An entry-level Service Desk Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $60,343 based on 9 salaries. An early career Service Desk Manager with 1-4 years of experience earns an average total compensation of $62,050 based on 130 salaries. A …Read more
What Do Service Desk Managers Do?
A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.
Service desk managers should determine the basic goals of the service center and have extensive knowledge in their respective field. From here, he/she will be able to make a model of …Read more
- Oversee daily operations, including schedules, escalations, and reporting.
- Perform analyses, create reports, and implement emergency plans.
- Participate in root cause analysis and communicate findings to customers.
- Prioritize projects, identify goals, determine budget, and assign staff to reach goals.