The average salary for a Service Desk Manager is $75,552.
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What Do Service Desk Managers Do?
A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.
Service desk managers should determine the basic goals of the service center and have extensive knowledge in their respective field. From here, he/she will be able to make a model of oper…Read more
Service Desk Manager Tasks
- Oversee daily operations, including schedules, escalations, and reporting.
- Perform analyses, create reports, and implement emergency plans.
- Participate in root cause analysis and communicate findings to customers.
- Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
Job Satisfaction for Service Desk Manager
Popular Employer Salaries for Service Desk Manager
Explore the most common career paths for Service Desk Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Information Technology (IT) Manager
Information Technology (IT) Director
Somewhat common (8 - 20%)
Service Desk Manager Job Listings
What Are Popular Skills for Service Desk Managers?
Skills in Information Technology Infrastructure Library (ITIL) are correlated to pay that is above average. Skills that pay less than market rate include Systems Help Desk Management, Customer Service, People Management and Information Technology (IT) Support.
What is the Pay by Experience Level for Service Desk Managers?
An entry-level Service Desk Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $60,890 based on 7 salaries. An early career Service Desk Manager with 1-4 years of experience earns an average total compensation of $65,959 based on 119 salaries. A mid-career Service Desk Manager with 5-9 years of experience earns an average total compensation of $74,526 based on 120 salaries. An experienced Service Desk Manager with 10-19 years of experience earns an average total compensation of $80,362 based on 159 salaries. In their late career (20 years and higher), employees earn an average total compensation of $82,469.
Pay Difference by Location
Employees with Service Desk Manager in their job title in Washington, District of Columbia earn an average of 29.4% more than the national average. These job titles also find higher than average salaries in Houston, Texas (13.7% more) and New York, New York (2.5% more). The lowest salaries can be found in Tampa, Florida (15.5% less), Atlanta, Georgia (7.3% less) and Austin, Texas (6.7% less).
Years of Experience
This data is based on 474 survey responses.