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Average Service Desk Manager Salary

$75,552
Avg. SalaryShow Hourly Rate
$4,820
Bonus
$2,975
Profit Sharing
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The average salary for a Service Desk Manager is $75,552.
10%
$52k
MEDIAN
$76k
90%
$104k
Is Service Desk Manager your job title? Find out what you should be paid
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Salary
$52k - $104k
Bonus
$509 - $13k
Profit Sharing
$986 - $15k
Total Pay
$50k - $107k
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What Do Service Desk Managers Do?

Service Desk Manager Tasks
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.

Job Satisfaction for Service Desk Manager

3.8 out of 5
(97)
Highly Satisfied
8Reviews

Popular Employer Salaries for Service Desk Manager

Career Paths

Explore the most common career paths for Service Desk Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Service Desk Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Service Desk Manager Job Listings

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What Are Popular Skills for Service Desk Managers?

Skills in Information Technology Infrastructure Library (ITIL) are correlated to pay that is above average. Skills that pay less than market rate include Systems Help Desk Management, Customer Service, People Management and Information Technology (IT) Support.

What is the Pay by Experience Level for Service Desk Managers?

An entry-level Service Desk Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $60,890 based on 7 salaries. An early career Service Desk Manager with 1-4 years of experience earns an average total compensation of $65,959 based on 119 salaries. A mid-career Service Desk Manager with 5-9 years of experience earns an average total compensation of $74,526 based on 120 salaries. An experienced Service Desk Manager with 10-19 years of experience earns an average total compensation of $80,362 based on 159 salaries. In their late career (20 years and higher), employees earn an average total compensation of $82,469.
Employees with Service Desk Manager in their job title in Washington, District of Columbia earn an average of 29.4% more than the national average. These job titles also find higher than average salaries in Houston, Texas (13.7% more) and New York, New York (2.5% more). The lowest salaries can be found in Tampa, Florida (15.5% less), Atlanta, Georgia (7.3% less) and Austin, Texas (6.7% less).

Years of Experience

This data is based on 474 survey responses.
Entry Level
1.5%
Early Career
25.1%
Mid Career
25.3%
Experienced
33.5%
Late Career
14.6%