$58,051
Avg. Salary
$19.51
Avg. Hourly Rate

Average additional compensation:

$3,625

Bonus

$2,010

Profit Sharing

$9,000

Commission

What am I worth?
How should I pay?

The average pay for a Service Manager (General) is $19.51 per hour.

The average pay for a Service Manager (General) is $58,051 per year.

10%
$13.89
10%
$19.51
50%
$27.32
90%
90%
MEDIAN $19.51
10%
$40k
10%
$58k
50%
$88k
90%
90%
MEDIAN $58,051
$40,057 - $87,620
$40K
$58K
$88K
MEDIAN: $58,051
10%
50%
90%

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$13.89 - $27.32
$14
$20
$27
MEDIAN: $19.51
10%
50%
90%

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$0$88K
Salary $40,057 - $87,620
Bonus $410 - $14,570
Profit Sharing $0.00 - $8,000
Commission $503 - $41,217
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,283 - $88,758
  • Country: United States
  • Currency: USD
  • Updated: 21 Apr 2019
  • Individuals Reporting: 842
Hourly Data $0$42
Hourly Rate $13.89 - $27.32
Hourly Tips $0.05
Overtime $17.75 - $42.44
Annual Data $0$88K
Bonus $410 - $14,570
Commission $503 - $41,217
Profit Sharing $0.00 - $8,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,283 - $88,758
  • Country: United States
  • Currency: USD
  • Updated: 21 Apr 2019
  • Individuals Reporting: 332

Job Description for Service Manager (General)

Many different industries use the title of service manager or service manager (general). While this is a job title seen sometimes in the restaurant and hospitality industry, most often these managers are also known as front of house or dining room managers. Generally, most employers of service managers are in the field of repair work, specifically involving cars or equipment. A service manager works to ensure the team under their responsibility performs services to the standards of the organization. The service manager interacts with the customer as well, determining that the services performed met or exceeded expectations.

Read More...
Service Manager (General) Tasks
  • Cultivate a positive and responsive work culture through clear communication, organization, and performance reviews.
  • Develop sales and customer loyalty by fostering a culture of customer service excellence.
  • Maintain safety standards for workplace environments.

Service Manager (General) Pay By Employer

$0$42K

$37,612

$28,622

Common Career Paths for Service Manager (General)


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Service Managers' salary tends to stay somewhat level for those who assume higher-end positions like Automotive Service Manager. Median pay for Automotive Service Managers is $53K.

Service Manager (General) Job Listings

Popular Skills for Service Manager (General)


Service Managers seem to exploit a large range of skills on the job. Most notably, facility with Sales Management, Electronic Troubleshooting, and Training are correlated to pay that is significantly above average, leading to increases of 31 percent, 23 percent, and 16 percent, respectively. Skills that pay less than market rate include Inventory Management and Oral / Verbal Communication. It is not unusual for someone who knows Customer Service to be familiar with Operations Management as well.

Pay by Experience Level for Service Manager (General)

Pay by Experience for a Service Manager (General) has a positive trend. An entry-level Service Manager (General) with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 166 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Manager (General) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $54,000 based on 158 salaries. An experienced Service Manager (General) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $58,000 based on 211 salaries. A Service Manager (General) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $61,000 based on 110 salaries.

Pay Difference by Location

53%

28%

24%

National Average: $54,890

Larger city markers indicate a job is popular in that location.

Service Manager (General) Reviews

Q: What is it like working as a Service Manager (General)?

Service Manager (General) in Hanover:
"Good."
Pros: It is convenient to home.
Cons: Nothing.

Service Manager (General) in New York:
"Fast paced, ease of commute, city culture."
Pros: Ease of travel, the fast-pace.
Cons: Cost of Living.

Service Manager (General) in Portland:
"The number of hours worked per week."
To let people know the truth about the position.

Service Manager (General) in Thornton:
"It's good."
Pros: Financial industry and a lot of promotion In the years in there.
Cons: Low pay.

Service Manager (General) in Providence:
Pros: I learn valuable management and leadership skills and tactics that will benefit me on any future career path.
Cons: The demands far outweigh the pay, and the standard for success is very high. There is not a clear path for future raises or positions.

Service Manager (General) in Ephrata:
"A very busy environment with lots of decisions."
Pros: Talking to the customer and feeling him out so I can help him decide how to move forward with a repair decision. Answering a tech's questions. Reveiwing and invoice.
Cons: Three calls at one time that or one call and two techs waiting for an answer.

Service Manager (General) in Benton:
"Challenging."
Be ready to think and make decisions daily.

Related Job Salaries

Key Stats for Service Manager (General)

Gender

Female
15 %
Male
85 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 257 votes.
Less than 1 year
1%
1-4 years
26%
5-9 years
18%
10-19 years
32%
20 years or more
23%

Experience Affects Service Manager (General) Salaries

▲12%

▲6%

National Average
$55,000

▼2%

▼17%

Skills That Affect Service Manager (General) Salaries

Sales Management
▲28%

Electronic Troubleshooting
▲21%

Training
▲14%



People Management
▲6%


Job Scheduling
▲5%

National Average
$55,000


Customer Relations
▼2%


Oral / Verbal Communication
▼14%

Inventory Management
▼20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 257 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
1%
1-4 years
26%
5-9 years
18%
10-19 years
32%
20 years or more
23%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 58%
vision benefits
Vision: 49%
no benefits
None: 24%