Avg. Salary
$16.95
Avg. Hourly Rate
Help us gather more data! Is Service Team Leader your job title? Find out what you're worth.

The average pay for a Service Team Leader is $16.95 per hour.

The average pay for a Service Team Leader is {{pay}} per year.

10%
$15.48
10%
$16.95
50%
$18.06
90%
90%
MEDIAN $16.95
10%
$0.00
10%
$0.00
50%
$0.00
90%
90%
MEDIAN $0.00

Job Description for Service Team Leader

The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.

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Service Team Leader Tasks
  • Lead a team in serving customers and ensuring compliance.
  • Recruit, hire, and schedule staff.
  • Investigate and resolve problems.
  • Coach and train staff.

Service Team Leader Job Listings

Key Stats for Service Team Leader

Gender

Female
67 %
Male
33 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
33%
5-9 years
56%
10-19 years
11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

1-4 years
33%
5-9 years
56%
10-19 years
11%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 100%
vision benefits
Vision: 44%
no benefits
None: