Service Team Leader Salary

A Service Team Leader earns an average wage of $14.32 per hour. The highest paying skills associated with this job are Technical Services and People Management. Most people move on to other jobs if they have more than 20 years' experience in this field.

$40,123 - $92,738
$40K
$59K
$93K
MEDIAN: $58,949
10%
50%
90%

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$9.36 - $28.38
$9
$15
$28
MEDIAN: $15.45
10%
50%
90%

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$0$92K
Salary $40,123 - $92,738
Bonus $596 - $10,299
Profit Sharing $3,750
Commission $610
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,624 - $81,747
  • Country: United States
  • Currency: USD
  • Updated: 21 Sep 2017
  • Individuals Reporting: 45
Hourly Data $0$41
Hourly Rate $9.36 - $28.38
Hourly Tips $0.34
Overtime $12.88 - $41.08
Annual Data $0$81K
Bonus $596 - $10,299
Commission $610
Profit Sharing $3,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,624 - $81,747
  • Country: United States
  • Currency: USD
  • Updated: 21 Sep 2017
  • Individuals Reporting: 76

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Service Team Leader

The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.

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Service Team Leader Tasks

  • Lead a team in serving customers and ensuring compliance.
  • Recruit, hire, and schedule staff.
  • Investigate and resolve problems.
  • Coach and train staff.

Service Team Leader Job Listings

Pay by Experience Level for Service Team Leader

Pay by Experience for a Service Team Leader has a positive trend. An entry-level Service Team Leader with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 59 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $43,000 based on 52 salaries. An experienced Service Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 43 salaries. A Service Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $53,000 based on 13 salaries.

Service Team Leader Reviews

Q: What is it like working as a Service Team Leader?

Service Team Leader in Addison:
Pros: I like the getting to know the customers & networking with them.
Cons: That I dont get tips on small or huge orders. Or take any deliveries.

Service Team Leader in Williamsport:
"It Is A Dual Responsibility Job."
Pros: I have to opportunity to employ and develop employees on a day-to-day. Occasionally I am assigned projects and am given full control on how to acclimate the project to my department and it's overall benefits. I am responsible for evaluating employees' job performance and have discussion on the matter in the form of performance conversations and annual job performance reviews. Another facet of the job is being a night manager, where I am responsible for the store performance in the evening and night hours of the store. I love my team, my peers and my bosses, which allows for a very welcoming culture and they generally invested in me as an employee and as a person.
Cons: The hours are erratic, you can work 8 am to 4:30 pm one day and then 4 pm to 12:30 am the next day, and vice-versa. In my opinion, my pay does not match the responsibilities of my position. Occasionally I have to manage an upset or irate customer or employee. My accomplishments are not always celebrated. Opportunity for advancement is not high.

Related Job Salaries

Key Stats for Service Team Leader

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.
Less than 1 year
4%
1-4 years
27%
5-9 years
28%
10-19 years
30%
20 years or more
11%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Team Leader Salaries

Late-Career
▲18%

Experienced
▲16%

National Average
$45,000

Mid-Career
▼4%

Entry-Level
▼29%

Skills That Affect Service Team Leader Salaries

Technical Services
▲21%

People Management
▲9%

National Average
$45,000

Oral / Verbal Communication
▼6%


Team Leadership
▼30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
4%
1-4 years
27%
5-9 years
28%
10-19 years
30%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 73%
vision benefits
Vision: 59%
no benefits
None: 20%
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