The average hourly pay for a Service Team Leader is $15.08.
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$9 - $28
$500 - $14,639
$0 - $3,750
$450 - $16,250
$20,244 - $80,889
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Job Description for Service Team Leader
The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff sele…Read more
Service Team Leader Tasks
- Lead a team in serving customers and ensuring compliance.
- Recruit, hire, and schedule staff.
- Investigate and resolve problems.
- Coach and train staff.
Job Satisfaction for Service Team Leader
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Popular Skills for Service Team Leader
Avg. Hourly Rate
Skills in Customer Service, Team Leadership, Team Management, People Management and Training are correlated to pay that is above average.
Pay by Experience Level for Service Team Leader
An entry-level Service Team Leader with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $10.11 based on 8 salaries. An early career Service Team Leader with 1-4 years of experience earns an average total compensation of $12.14 based on 79 salaries. A mid-career Service Team Leader with 5-9 years of experience earns an average total compensation of $15.43 based on 64 salaries. An experienced Service Team Leader with 10-19 years of experience earns an average total compensation of $21.55 based on 64 salaries. In their late career (20 years and higher), employees earn an average total compensation of $22.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Team Leader in their job title in Seattle, Washington earn an average of 65.8% more than the national average. These job titles also find higher than average salaries in Miami, Florida (7.9% more). The lowest salaries can be found in Columbus, Ohio (0.7% less).
Years of Experience
This data is based on 242 survey responses.
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