The average hourly pay for a Shift Manager, Hotel Front Desk is $10.92.
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What Do Shift Manager, Hotel Front Desks Do?
Hotel front desk shift managers oversee the workers and functioning of their hotel's front desk. They welcome guests, help them check in, and provide any necessary information, as well as assign accommodations to guests. Shift managers also perform billing services, open and close accounts, coordinate events, and make sure that necessary rooms and facilities are available for these events. Often, the hotel front desk shift manager takes reservations over the phone and in person. If the guests ha…Read more
Shift Manager, Hotel Front Desk Tasks
- Supervise front desk staff and uphold standards of customer service.
- Enforce compliance with all health, safety, and security regulations.
- Provide customer service, accommodate special requests from guests, answer questions, and resolve problems.
- Ensure guests receive prompt and high quality service, and facilitate communication between hotel service departments.
Job Satisfaction for Shift Manager, Hotel Front Desk
Popular Employer Salaries for Shift Manager, Hotel Front Desk
The top respondents for the job title Shift Manager, Hotel Front Desk are from the companies Hampton Inn, Holiday Inn Express and Marriott International, Inc.. Reported salaries are highest at Holiday Inn where the average pay is $14.00. Other companies that offer high salaries for this role include Marriott International, Inc. and Best Western International, Inc., earning around $13.00 and $10.99, respectively. Quality Inn & Suites pays the lowest at around $8.83. Hampton Inn and Springhill Suites By Marriott also pay on the lower end of the scale, paying $9.67 and $9.89, respectively.
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Shift Manager, Hotel Front Desk
General Manager, Restaurant
Assistant General Manager (AGM)
Somewhat common (8 - 20%)
Shift Manager, Hotel Front Desk Job Listings
What Are Popular Skills for Shift Manager, Hotel Front Desks?
Skills in Customer Relations, Team Leadership and Oral / Verbal Communication are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office and Customer Service.
What is the Pay by Experience Level for Shift Manager, Hotel Front Desks?
An entry-level Shift Manager, Hotel Front Desk with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $10.13 based on 32 salaries. An early career Shift Manager, Hotel Front Desk with 1-4 years of experience earns an average total compensation of $10.63 based on 224 salaries. A mid-career Shift Manager, Hotel Front Desk with 5-9 years of experience earns an average total compensation of $11.57 based on 81 salaries. An experienced Shift Manager, Hotel Front Desk with 10-19 years of experience earns an average total compensation of $11.77 based on 59 salaries. In their late career (20 years and higher), employees earn an average total compensation of $13.
Pay Difference by Location
Employees with Shift Manager, Hotel Front Desk in their job title in New York, New York earn an average of 64.8% more than the national average. These job titles also find higher than average salaries in San Diego, California (20.6% more) and Los Angeles, California (19.1% more). The lowest salaries can be found in Dayton, Ohio (10.3% less) and Houston, Texas (3.8% less).
Years of Experience
This data is based on 412 survey responses.