The average pay for a Support Analyst, Information Technology (IT) is $20.34 per hour.
The average pay for a Support Analyst, Information Technology (IT) is $52,893 per year.
Job Description for Support Analyst, Information Technology (IT)
A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.
Read More...- Determine and execute changes to hardware, software, applications, or systems.
- Collaborate with other IT teams on new projects.
- Troubleshoot issue requests and maintain inventory.
Popular Employer Salaries for Support Analyst, Information Technology (IT)
Leading companies who hire large numbers of Information Technology Support Analysts include Wake Technical Community College, Hewlett-Packard Company, Cerner Corporation, Caterpillar, Inc., and HCL America, Inc. Information Technology Support Analysts flock to Hewlett-Packard Company for generous paychecks, where average earnings of $64K lead the pack in compensation; however, Hewlett-Packard Company also provides employees with a wide spectrum of compensation ranging from $34K at one end to $121K at the other end.
Wake Technical Community College lags the field greatly in terms of pay, offering a median salary 76 percent less than the top paying company ($37K).
Common Career Paths for Support Analyst, Information Technology (IT)
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At the upper end, Information Technology Support Analysts who move into an Information Technology Director role can end up with a hefty increase in pay. The average income for Information Technology Directors is a much higher $103K per year. An Information Technology Manager role is the most common promotion for Information Technology Support Analysts moving up the ladder, and pay for the position tends to be around the $78K mark. Another typical, albeit less common, transition for Information Technology Support Analysts is an Information Technology Specialist position, where earnings are usually $49K.
Support Analyst, Information Technology (IT) Job Listings
Popular Skills for Support Analyst, Information Technology (IT)
Survey results imply that Information Technology Support Analysts deploy a deep pool of skills on the job. Most notably, skills in Project Management, SQL, Data Analysis, and Information Technology Support are correlated to pay that is above average, with boosts between 3 percent and 19 percent. At the other end of the pay range are skills like Help Desk / Desktop Support, Computer Hardware Technician, and Windows Operating System General Use. It is often found that people who know Help Desk / Desktop Support are also skilled in Help Desk / Desktop Support (Tier 2).
Pay by Experience Level for Support Analyst, Information Technology (IT)
Pay by Experience for a Support Analyst, Information Technology (IT) has a positive trend. An entry-level Support Analyst, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $45,000 based on 921 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Analyst, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $53,000 based on 529 salaries. An experienced Support Analyst, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $60,000 based on 356 salaries. A Support Analyst, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $64,000 based on 108 salaries.
Pay Difference by Location
Surpassing the national average by 40 percent, Information Technology Support Analysts in Houston receive some of the highest pay in the country. Information Technology Support Analysts can also look forward to large paychecks in cities like New York (+21 percent), Seattle (+13 percent), Charlotte (+8 percent), and Washington (+8 percent). Orlando ranks last in the field for pay, reporting salaries 8 percent below the national average. Employers pay around 5 percent less in Minneapolis and 4 percent less in Dallas, below-median salaries for those in this field.
Support Analyst, Information Technology (IT) Reviews
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Key Stats for Support Analyst, Information Technology (IT)
Gender
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Female
21 % |
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Male
79 % |
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Job Satisfaction
| Extremely satisfied |
Rated 5 out of 5 based on 543 votes. |
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