Support Analyst, Information Technology (IT) Salary

The average Information Technology Support Analyst in the United States can expect to rake in roughly $52K annually. Total cash compensation to Information Technology Support Analysts approaches anywhere from $34K on the lower end to $77K on the higher end; in exceptional cases, this can include more than $8K from bonuses and upwards of $5K from profit sharing. Earnings for this group are mostly affected by the particular firm, followed by geography and tenure. Among survey respondents, men are more common than women; 80 percent of Information Technology Support Analysts are male. Most workers in this position report high levels of job satisfaction. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. This report is based on responses to the PayScale salary survey.

$36,554 - $77,543
$37K
$52K
$78K
MEDIAN: $52,049
10%
50%
90%

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$14.77 - $30.97
$15
$20
$31
MEDIAN: $20.07
10%
50%
90%

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$0$77K
Salary $36,554 - $77,543
Bonus $204.26 - $7,581
Profit Sharing $0.00 - $5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,899 - $76,493
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 1,024
Hourly Data $0$46
Hourly Rate $14.77 - $30.97
Overtime $22.45 - $47.00
Annual Data $0$76K
Bonus $204.26 - $7,581
Profit Sharing $0.00 - $5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,899 - $76,493
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 563

Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)


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At the upper end, Information Technology Support Analysts who move into an Information Technology Director role can end up with a hefty increase in pay. The average income for Information Technology Directors is a much higher $103K per year. An Information Technology Manager role is the most common promotion for Information Technology Support Analysts moving up the ladder, and pay for the position tends to be around the $78K mark. Another typical, albeit less common, transition for Information Technology Support Analysts is an Information Technology Specialist position, where earnings are usually $49K.

Support Analyst, Information Technology (IT) Job Listings

Popular Employer Salaries for Support Analyst, Information Technology (IT)


Leading companies who hire large numbers of Information Technology Support Analysts include Wake Technical Community College, Hewlett-Packard Company, Cerner Corporation, Caterpillar, Inc., and HCL America, Inc. Information Technology Support Analysts flock to Hewlett-Packard Company for generous paychecks, where average earnings of $64K lead the pack in compensation; however, Hewlett-Packard Company also provides employees with a wide spectrum of compensation ranging from $34K at one end to $121K at the other end.

Wake Technical Community College lags the field greatly in terms of pay, offering a median salary 76 percent less than the top paying company ($37K).

Popular Skills for Support Analyst, Information Technology (IT)


Survey results imply that Information Technology Support Analysts deploy a deep pool of skills on the job. Most notably, skills in Project Management, SQL, Data Analysis, and Information Technology Support are correlated to pay that is above average, with boosts between 3 percent and 19 percent. At the other end of the pay range are skills like Help Desk / Desktop Support, Computer Hardware Technician, and Windows Operating System General Use. It is often found that people who know Help Desk / Desktop Support are also skilled in Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Support Analyst, Information Technology (IT)

Pay by Experience for a Support Analyst, Information Technology (IT) has a positive trend. An entry-level Support Analyst, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $45,000 based on 921 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Analyst, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $53,000 based on 529 salaries. An experienced Support Analyst, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $60,000 based on 356 salaries. A Support Analyst, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $64,000 based on 108 salaries.

Pay Difference by Location

National Average: $49,946

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 40 percent, Information Technology Support Analysts in Houston receive some of the highest pay in the country. Information Technology Support Analysts can also look forward to large paychecks in cities like New York (+21 percent), Seattle (+13 percent), Charlotte (+8 percent), and Washington (+8 percent). Orlando ranks last in the field for pay, reporting salaries 8 percent below the national average. Employers pay around 5 percent less in Minneapolis and 4 percent less in Dallas, below-median salaries for those in this field.

Support Analyst, Information Technology (IT) Reviews

Q: What is it like working as a Support Analyst, Information Technology (IT)?

Support Analyst, Information Technology (IT) in Los Angeles:
"Overall Great With Hectic Seasons."
Pros: The small team overseeing the Service Desk at the Master's College has a way of solving things with great amounts of communication. Knowledgeable staff helps to keep the pressure down greatly. All are seeking to improve current systems instead of simply firefighting issues.
Cons: Sometimes seasons of increased volumes of tickets that can be expected are still not adequately prepared for. This creates a high-stress environment where certain issues can be avoided. This is something that has been changing for the better recently, however.

Support Analyst, Information Technology (IT) in Tulsa:
"AllegianceMD."
Pros: I know the product and can train users & troubleshoot in my sleep. Lenient with dress/hair code.
Cons: Lack of consistency, lack of seniority, lack of respect for what's done/said to keep clients.

Related Job Salaries

Key Stats for Support Analyst, Information Technology (IT)

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 270 votes.
Less than 1 year
6%
1-4 years
44%
5-9 years
23%
10-19 years
20%
20 years or more
7%

Experience Affects Support Analyst, Information Technology (IT) Salaries

▲27%

▲19%

▲6%

National Average
$50,000

▼9%

Skills That Affect Support Analyst, Information Technology (IT) Salaries


SQL
▲10%


Information Technology (IT) Support
▼0%

Software Knowledge
▼0%

National Average
$50,000











Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 270 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
6%
1-4 years
44%
5-9 years
23%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 75%
vision benefits
Vision: 65%
no benefits
None: 14%