$52,893
Avg. Salary
$20.34
Avg. Hourly Rate

Average additional compensation:

$2,059

Bonus

$1,800

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Support Analyst, Information Technology (IT) is $20.34 per hour.

The average pay for a Support Analyst, Information Technology (IT) is $52,893 per year.

10%
$14.86
10%
$20.34
50%
$30.56
90%
90%
MEDIAN $20.34
10%
$38k
10%
$53k
50%
$80k
90%
90%
MEDIAN $52,893
$37,789 - $79,508
$38K
$53K
$80K
MEDIAN: $52,893
10%
50%
90%

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$14.86 - $30.56
$15
$20
$31
MEDIAN: $20.34
10%
50%
90%

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$0$79K
Salary $37,789 - $79,508
Bonus $395 - $8,107
Profit Sharing $44.38 - $4,946
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,407 - $78,000
  • Country: United States
  • Currency: USD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 1,968
Hourly Data $0$45
Hourly Rate $14.86 - $30.56
Overtime $22.33 - $45.18
Annual Data $0$78K
Bonus $395 - $8,107
Profit Sharing $44.38 - $4,946
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,407 - $78,000
  • Country: United States
  • Currency: USD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 1,004

Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

Read More...
Support Analyst, Information Technology (IT) Tasks
  • Determine and execute changes to hardware, software, applications, or systems.
  • Collaborate with other IT teams on new projects.
  • Troubleshoot issue requests and maintain inventory.

Popular Employer Salaries for Support Analyst, Information Technology (IT)


Leading companies who hire large numbers of Information Technology Support Analysts include Wake Technical Community College, Hewlett-Packard Company, Cerner Corporation, Caterpillar, Inc., and HCL America, Inc. Information Technology Support Analysts flock to Hewlett-Packard Company for generous paychecks, where average earnings of $64K lead the pack in compensation; however, Hewlett-Packard Company also provides employees with a wide spectrum of compensation ranging from $34K at one end to $121K at the other end.

Wake Technical Community College lags the field greatly in terms of pay, offering a median salary 76 percent less than the top paying company ($37K).

Common Career Paths for Support Analyst, Information Technology (IT)


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At the upper end, Information Technology Support Analysts who move into an Information Technology Director role can end up with a hefty increase in pay. The average income for Information Technology Directors is a much higher $103K per year. An Information Technology Manager role is the most common promotion for Information Technology Support Analysts moving up the ladder, and pay for the position tends to be around the $78K mark. Another typical, albeit less common, transition for Information Technology Support Analysts is an Information Technology Specialist position, where earnings are usually $49K.

Support Analyst, Information Technology (IT) Job Listings

Popular Skills for Support Analyst, Information Technology (IT)


Survey results imply that Information Technology Support Analysts deploy a deep pool of skills on the job. Most notably, skills in Project Management, SQL, Data Analysis, and Information Technology Support are correlated to pay that is above average, with boosts between 3 percent and 19 percent. At the other end of the pay range are skills like Help Desk / Desktop Support, Computer Hardware Technician, and Windows Operating System General Use. It is often found that people who know Help Desk / Desktop Support are also skilled in Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Support Analyst, Information Technology (IT)

Pay by Experience for a Support Analyst, Information Technology (IT) has a positive trend. An entry-level Support Analyst, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $45,000 based on 921 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Analyst, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $53,000 based on 529 salaries. An experienced Support Analyst, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $60,000 based on 356 salaries. A Support Analyst, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $64,000 based on 108 salaries.

Pay Difference by Location

National Average: $50,646

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 40 percent, Information Technology Support Analysts in Houston receive some of the highest pay in the country. Information Technology Support Analysts can also look forward to large paychecks in cities like New York (+21 percent), Seattle (+13 percent), Charlotte (+8 percent), and Washington (+8 percent). Orlando ranks last in the field for pay, reporting salaries 8 percent below the national average. Employers pay around 5 percent less in Minneapolis and 4 percent less in Dallas, below-median salaries for those in this field.

Support Analyst, Information Technology (IT) Reviews

Q: What is it like working as a Support Analyst, Information Technology (IT)?

Support Analyst, Information Technology (IT) in Los Angeles:
"Overall Great With Hectic Seasons."
Pros: The small team overseeing the Service Desk at the Master's College has a way of solving things with great amounts of communication. Knowledgeable staff helps to keep the pressure down greatly. All are seeking to improve current systems instead of simply firefighting issues.
Cons: Sometimes seasons of increased volumes of tickets that can be expected are still not adequately prepared for. This creates a high-stress environment where certain issues can be avoided. This is something that has been changing for the better recently, however.

Support Analyst, Information Technology (IT) in Irvine:
"Career Path."
The job should be a transitional one that allows you to learn the systems at a company, but lead to eventually working in either Network Engineering or Systems Engineering. Also, learn to script. It will become a priceless skill as you automate via scripting most of job, so you can manage it better.

Support Analyst, Information Technology (IT) in Tulsa:
"AllegianceMD."
Pros: I know the product and can train users & troubleshoot in my sleep. Lenient with dress/hair code.
Cons: Lack of consistency, lack of seniority, lack of respect for what's done/said to keep clients.

Support Analyst, Information Technology (IT) in Atlanta:
"Take interacting with your team to heart."
Pay attention to details, and key in on what you co-workers do to succeed at their tasks and learn and emulate those things. Accept that the work will always be changing, even if it seems like it's been the same "forever" - it hasn't. Figure out how to work well with your team mates and do so. Be open to learning new things. Show up and don't be afraid to do "the dirty work" others don't like - doing so will get your team mates to count on you. Always be sure to complete what you're working on - don't give half finished work to your team mates.

Support Analyst, Information Technology (IT) in Orlando:
"MULTI TASKINGREQUIREMENT."
BE READY TO WORK HARD AND KEEP CURRENT WITH TECHNOLOGY.

Support Analyst, Information Technology (IT) in New Orleans:
"Know The Area You Are Looking."
Decide if the area you want to work have the jobs you are looking for. Look at the job ads before graduation to get an idea on what skills are in demand.

Support Analyst, Information Technology (IT) in Rochester:
"24x7 support is unhealthy."
Choose career to fit your quality of life.

Related Job Salaries

Key Stats for Support Analyst, Information Technology (IT)

Gender

Female
21 %
Male
79 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 543 votes.
Less than 1 year
6%
1-4 years
44%
5-9 years
23%
10-19 years
20%
20 years or more
7%

Experience Affects Support Analyst, Information Technology (IT) Salaries

▲26%

▲18%

▲4%

National Average
$51,000

▼11%

Skills That Affect Support Analyst, Information Technology (IT) Salaries


SQL
▲9%


National Average
$51,000

Information Technology (IT) Support
▼1%

Software Knowledge
▼1%











Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 543 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
6%
1-4 years
44%
5-9 years
23%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 75%
vision benefits
Vision: 66%
no benefits
None: 15%