What Do Support Technician, Information Technology (IT)s Do?
Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and ma…Read more
- Install, update, and repair software on organization systems.
- Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
- Respond to requests for new or configured hardware or software, and keep inventory up to date.
- Troubleshoot hardware and software problems, logging problems and documenting fixes.