Support Technician, Information Technology (IT) in Boston, Massachusetts Salary

How much does a Support Technician, Information Technology (IT) make in Boston, MA? In Boston, a Support Technician, Information Technology (IT) takes home approximately $52,507 annually on average. This is 18% above the national average for a Support Technician, Information Technology (IT) which is $43,211 per year. Salaries for a Support Technician, Information Technology (IT) in Boston range from $43,276 annually to $61,534 annually. Total Annual Compensation, which includes salary, bonus, and overtime for a Support Technician, Information Technology (IT) in Boston ranges from $40,004 to $61,893 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. Men make up a majority of the Support Technician, Information Technology (IT) workforce in Boston among those reporting — 80 percent to be exact. In Boston, a Support Technician, Information Technology (IT) often enjoys medical, dental, and vision benefits provided by their employer.

$43,276 - $61,534
$43K
$53K
$62K
MEDIAN: $52,507
10%
50%
90%

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$18.31 - $26.06
$20
MEDIAN: $20.07
50%

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$0$61K
Salary $43,276 - $61,534
Bonus $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,004 - $61,893
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 17
Hourly Data $0$39
Hourly Rate $20.07
Overtime $36.21
Annual Data $0$61K
Bonus $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,004 - $61,893
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 8

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2017 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

About Boston, Massachusetts

Suffolk County, Massachusetts
669,469
Male:
322,149 (48.1%)
Female:
347,320 (51.9%)
Boston (pronounced /ˈbɒstən/ BOSS-tən) is the capital and most populous city of the Commonwealth of Massachusetts in the United States. Boston is also the seat of Suffolk County, although the county government was disbanded on July 1, 1999. The city proper covers 48 square miles (124 km2) with an estimated population of 667,137 in 2015, making it the largest city in New England and the 23rd most populous city in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area called Greater Boston, home to 4.7 million people and the tenth-largest metropolitan statistical area in the country. Greater Boston as a commuting region is home to 8.1 million people, making it the sixth-largest combined statistical area in the United States. One of the oldest cities in the United States, Boston was founded on the Shawmut Peninsula in 1630 by Puritan settlers from England. It was the scene...
Boston:
$58,263
Massachusetts:
$70,628
$1,423
Boston:
$453,000
Massachusetts:
$352,100
4.6%

Support Technician, Information Technology (IT) Job Listings

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
1-4 years
64%
5-9 years
24%
10-19 years
8%
20 years or more
4%

Experience Affects Support Technician, Information Technology (IT) Salaries

National Average
$52,000

▼4%

Mid-Career
▼4%

Skills That Affect Support Technician, Information Technology (IT) Salaries

National Average
$52,000

Customer Service
▼5%

Help Desk / Desktop Support (Tier 2)
▼6%

Hardware Configuration
▼6%

Systems Troubleshooting
▼6%

Help Desk / Desktop Support
▼7%

Troubleshooting
▼7%

Computer Hardware Technician
▼8%

Microsoft Active Directory
▼8%

PC Support
▼18%

Information Technology (IT) Support
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

1-4 years
64%
5-9 years
24%
10-19 years
8%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 78%
vision benefits
Vision: 57%
no benefits
None: 13%