Team Supervisor, Call Center Salary

Call Center Team Supervisors aren't exactly in the most profitable line of business; these folks earn a belt-tightening average of $43K annually. Career length is the biggest factor affecting pay for this group, followed by geography. Although a strong majority have medical coverage and a majority have dental coverage, nearly one in four claim no health benefits at all. Call Center Team Supervisors survey participants are largely women, dominating at 64 percent. Most workers in this position report moderate levels of job satisfaction.

$28,615 - $59,502
$29K
$43K
$60K
MEDIAN: $42,552
10%
50%
90%

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$11.85 - $21.01
$12
$15
$21
MEDIAN: $15.23
10%
50%
90%

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$0$59K
Salary $28,615 - $59,502
Bonus $45.00 - $8,100
Profit Sharing $1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,577 - $55,673
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 55
Hourly Data $0$32
Hourly Rate $11.85 - $21.01
Hourly Tips $0.10
Overtime $15.46 - $32.97
Annual Data $0$55K
Bonus $45.00 - $8,100
Profit Sharing $1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,577 - $55,673
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 46

Job Description for Team Supervisor, Call Center

  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.
  • Communicate with other business groups and executives, especially about team metrics.
  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.

Common Career Paths for Team Supervisor, Call Center


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While not commonly seen, Call Center Team Supervisors who transition into an Operations Manager position may see a rise in pay. The median salary for Operations Managers is $59K per year. When Call Center Team Supervisors are ready for the next step in their careers, they often become Call Center Managers or Call Center Supervisors. Those roles pay an additional $14K and $3K, respectively.

Team Supervisor, Call Center Job Listings

Popular Skills for Team Supervisor, Call Center


Survey results suggest that Call Center Team Supervisors put a wide range of professional skills to use. Most notably, facility with Call Center, Windows NT / 2000 / XP Networking, and Microsoft Office are correlated to pay that is significantly above average, leading to increases of 49 percent, 4 percent, and 3 percent, respectively. Skills that seem to negatively impact pay include Training. The majority of those who know Microsoft Excel also know Microsoft Office and Windows Operating System General Use.

Pay by Experience Level for Team Supervisor, Call Center

Pay by Experience for a Team Supervisor, Call Center has a positive trend. An entry-level Team Supervisor, Call Center with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 57 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Team Supervisor, Call Center with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $37,000 based on 31 salaries. An experienced Team Supervisor, Call Center which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $43,000 based on 26 salaries. A Team Supervisor, Call Center with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 6 salaries.

Related Job Salaries

Key Stats for Team Supervisor, Call Center

Gender

Female
59 %
Male
41 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.
Less than 1 year
1%
1-4 years
49%
5-9 years
18%
10-19 years
23%
20 years or more
10%

Experience Affects Team Supervisor, Call Center Salaries

Late-Career
▲22%

▲14%

National Average
$38,000

▼3%

▼6%

Skills That Affect Team Supervisor, Call Center Salaries

Call Center
▲50%

Windows NT / 2000 / XP Networking
▲5%



Team Leadership
▲1%


National Average
$38,000

Microsoft Word
▼1%

Training
▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
1%
1-4 years
49%
5-9 years
18%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 64%
vision benefits
Vision: 60%
no benefits
None: 26%