Technical Service Department Manager Salary
With just under two-thirds of Technical Service Department Managers in the United States reporting more than 10 years of experience in the field, this area is heavily weighted toward experienced professionals. Pay ranges from $36K to $118K per year and averages out to $70K per year. Overall cash earnings for Technical Service Department Managers stretch from $36K on the lower end to $118K near the top, and the heftiest packages can encompass around $20K from bonuses and $6K from profit sharing. Location and career length each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. The vast majority of Technical Service Department Managers (88 percent) survey respondents are men. A fair number enjoy medical while the greater part get dental coverage. Vision coverage is also available to more than half. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
|Salary||$41,187 - $121,858|
|Bonus||$200.00 - $22,000|
|Profit Sharing||$0.00 - $5,537|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$35,639 - $121,167|
|Hourly Rate||$13.75 - $32.69|
|Overtime||$21.95 - $46.09|
|Bonus||$200.00 - $22,000|
|Profit Sharing||$0.00 - $5,537|
|Total Pay (||$35,639 - $121,167|
Job Description for Technical Service Department Manager
Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.Read More...
Technical service department managers also must implement efficient strategies to maximize worker productivity. As part of their main responsibilities, they strive to reduce downtime of company equipment and provide superior service to other departments within the organization. They are also in charge of developing maintenance initiatives, as well as ongoing worker training. They follow strict regulations to comply with industry standards while maintaining privacy. Technical service department managers select and supervise project managers, and they must develop excellent relationships with vendors to ensure long-term business affiliation.
Technical service department managers' work typically is performed in an office environment with a personal computer that has access to a variety of software tools and Internet applications. They report directly to the technical services director in their department. Their schedule can vary depending on company needs.
A bachelor's degree is needed for this position, in addition to proven management experience and technical certifications. In addition to those occupational qualifications, they should have advanced interpersonal skills and excellent communication skills. (Copyright 2017 PayScale.com)
Technical Service Department Manager Tasks
- Recruit, train, evaluate, and manage technician teams.
- Maintain the annual budget for the technical services department and report on financial performance.
- Design, implement, and continue to enhance standard operating procedures.
- Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.
Common Career Paths for Technical Service Department Manager
As Technical Service Department Managers transition into upper-level roles such as Technical Project Manager, they may see a strong upturn in salary. Technical Project Managers earn $89K on average per year. Technical Service Department Managers most often move into positions as Service & Repair Technical Managers or Operations Managers. Service & Repair Technical Managers actually earn $13K less on average, however, and Operations Managers earn $7K less per year than Technical Service Department Managers do.
Technical Service Department Manager Job Listings
Popular Skills for Technical Service Department Manager
Technical Service Department Managers seem to require a number of specific skills. Most notably, facility with Operations Management and Technical Writing are correlated to pay that is significantly above average, leading to increases of 42 percent and 5 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Customer Service, Electronic Troubleshooting, and Technical Analysis. It is often found that people who know Technical Analysis are also skilled in Electronic Troubleshooting.
Pay by Experience Level for Technical Service Department Manager
Pay by Experience for a Technical Service Department Manager has a positive trend. An entry-level Technical Service Department Manager with less than 5 years of experience can expect to earn an average total compensation of $50,000 based on 88 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Service Department Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $60,000 based on 103 salaries. An experienced Technical Service Department Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $67,000 based on 145 salaries. A Technical Service Department Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $81,000 based on 148 salaries.
Pay Difference by Location
Chicago offers some of the highest pay in the country for Technical Service Department Managers, 69 percent above the national average. Technical Service Department Managers will also find cushy salaries in New York (+66 percent), Denver (+32 percent), Atlanta (+26 percent), and San Diego (+25 percent). Technical Service Department Managers in Milwaukee report much lower salaries than the rest of the country — 28 percent below the national average — proving that residence is a major factor in overall pay. Two other places where employers offer below-median salaries are Pittsburgh (15 percent less) and Charlotte (14 percent less).
Related Job Salaries
Key Stats for Technical Service Department Manager
Rated 4 out of 5
based on 77 votes.