Avg. Base Hourly Rate (USD)
The average hourly pay for a Technical Support Assistant is $15.85
What is the Pay by Experience Level for Technical Support Assistants?
An entry-level Technical Support Assistant with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.99 based on 25 salaries. A mid-career Technical Support Assistant with 5-9 years of experience earns an average total compensation of $17.10 based on 27 …Read more
What Do Technical Support Assistants Do?
Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, …Read more
- Maintain, troubleshoot, and install computer hardware and software.
- Train users in managing and using old and new systems.
- Assist with managing outages, dispatching, billing and/or customer relations.
- Monitor user activities to detect problems and support end-users.