Technical Support Assistant Salary

Technical Support Assistants in the United States pull down an average of $15.82 per hour. Geography is the biggest factor affecting pay for this group, followed by tenure. Most workers in this position report high levels of job satisfaction. A strong majority report receiving medical coverage from their employers and the larger part collect dental insurance. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 55 percent. This snapshot results from replies to PayScale's salary survey.
Read More
$25,879 - $65,742
$26K
$43K
$66K
MEDIAN: $42,598
10%
50%
90%

Add this chart to your site: 640px    300px

$10.79 - $22.60
$11
$16
$23
MEDIAN: $15.82
10%
50%
90%

Add this chart to your site: 640px    300px

$0$65K
Salary $25,879 - $65,742
Bonus $0.00 - $5,000
Profit Sharing $9.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,557 - $55,584
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 55
Hourly Data $0$31
Hourly Rate $10.79 - $22.60
Overtime $14.90 - $31.46
Annual Data $0$55K
Bonus $0.00 - $5,000
Profit Sharing $9.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,557 - $55,584
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 75

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

Read More...

Technical Support Assistant Tasks

  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.
  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.

Common Career Paths for Technical Support Assistant


Add this chart to your site:   640px 640px    300px 300px


Technical Support Assistants who become Technical Support Analysts position may earn slightly higher salaries. The median income for that position is $46K per year. As Technical Support Assistants progress in their field, many go on to become Administrative Assistants. In fact, this transition is more common than anything else, and median pay for the role is $31K. Another common career choice for Technical Support Assistants is to move into a Technical Support Specialist role — this promotion usually pays $42K.

Technical Support Assistant Job Listings

Popular Skills for Technical Support Assistant


Technical Support Assistants report using a diverse set of skills on the job. Most notably, skills in Microsoft Exchange, Network Management / Administration, Windows NT / 2000 / XP Networking, and HTML are correlated to pay that is above average. Those listing Customer Service as a skill should be prepared for drastically lower pay. Windows Operating System General Use and Microsoft Office also typically command lower compensation. Those educated in Microsoft Office tend to be well versed in Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Pay by Experience for a Technical Support Assistant has a positive trend. An entry-level Technical Support Assistant with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 93 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $42,000 based on 25 salaries. An experienced Technical Support Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 23 salaries. A Technical Support Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 13 salaries.

Technical Support Assistant Reviews

Q: What is it like working as a Technical Support Assistant?

Technical Support Assistant in Baltimore:
"The environment."
Pros: The team. Free food. Culture.
Cons:

Related Job Salaries

Key Stats for Technical Support Assistant

Gender

Female
56 %
Male
44 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 27 votes.
Less than 1 year
8%
1-4 years
55%
5-9 years
10%
10-19 years
15%
20 years or more
12%
ADVERTISEMENT
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Assistant Salaries

▲10%

▲8%

▲7%

National Average
$38,000

▼6%

Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
▲5%


National Average
$38,000

Windows NT / 2000 / XP Networking
▼4%

HTML
▼4%





Customer Service
▼24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 27 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
8%
1-4 years
55%
5-9 years
10%
10-19 years
15%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 61%
vision benefits
Vision: 60%
no benefits
None: 16%
ADVERTISEMENT