The average hourly pay for a Technical Support Assistant is $16.16.
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$11 - $24
$50 - $4,913
$9 - $1,017
$24,465 - $58,084
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Job Description for Technical Support Assistant
Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, …Read more
Technical Support Assistant Tasks
- Maintain, troubleshoot, and install computer hardware and software.
- Train users in managing and using old and new systems.
- Assist with managing outages, dispatching, billing and/or customer relations.
- Monitor user activities to detect problems and support end-users.
Explore the most common career paths for Technical Support Assistant. Thickness and color of lines indicates how common a path is.
Technical Support Assistant
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Technical Support Assistant Job Listings
Popular Skills for Technical Support Assistant
Avg. Hourly Rate
Skills in Network Management / Administration are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Access, Microsoft Word, Windows Operating System General Use and Microsoft Office.
Pay by Experience Level for Technical Support Assistant
An entry-level Technical Support Assistant with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.05 based on 73 salaries. An early career Technical Support Assistant with 1-4 years of experience earns an average total compensation of $15.91 based on 135 salaries. A mid-career Technical Support Assistant with 5-9 years of experience earns an average total compensation of $17.37 based on 42 salaries. An experienced Technical Support Assistant with 10-19 years of experience earns an average total compensation of $19.62 based on 41 salaries. In their late career (20 years and higher), employees earn an average total compensation of $20.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Assistant in their job title in Houston, Texas earn an average of 55.9% more than the national average. These job titles also find higher than average salaries in New York, New York (36.1% more) and San Francisco, California (30.8% more). The lowest salaries can be found in Miami, Florida (38.1% less) and Seattle, Washington (5.0% less).
Years of Experience
This data is based on 321 survey responses.
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