The average hourly pay for an Entry-Level Technical Support Assistant with Microsoft Office skills is $14.84.
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Job Description for Technical Support Assistant
Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, …Read more
Technical Support Assistant Tasks
- Maintain, troubleshoot, and install computer hardware and software.
- Train users in managing and using old and new systems.
- Assist with managing outages, dispatching, billing and/or customer relations.
- Monitor user activities to detect problems and support end-users.
Technical Support Assistant Job Listings
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Popular Skills for Technical Support Assistant
Avg. Hourly Rate
Pay by Experience Level for Technical Support Assistant
An early career Technical Support Assistant with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $15.50 based on 46 salaries. A mid-career Technical Support Assistant with 5-9 years of experience earns an average total compensation of $16.48 based on 8 salaries. An experienced Technical Support Assistant with 10-19 years of experience earns an average total compensation of $17.00 based on 13 salaries. In their late career (20 years and higher), employees earn an average total compensation of $19.
Years of Experience
This data is based on 86 survey responses.
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