Avg. Base Salary (USD)
The average salary for a Technical Support Assistant is $49,266
What is the Pay by Experience Level for Technical Support Assistants?
An early career Technical Support Assistant with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $43,901 based on 7 salaries. A mid-career Technical Support Assistant with 5-9 years of experience earns an average total compensation of $47,531 based on 5 salaries.
What Do Technical Support Assistants Do?
Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, …Read more
- Maintain, troubleshoot, and install computer hardware and software.
- Train users in managing and using old and new systems.
- Assist with managing outages, dispatching, billing and/or customer relations.
- Monitor user activities to detect problems and support end-users.