The average salary for a Technical Support Consultant is $55,797.
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$41k - $81k
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Job Description for Technical Support Consultant
Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devi…Read more
Technical Support Consultant Tasks
- Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
- Classify, escalate and coordinate problem resolution.
- Communicate with users, working to ensure rapid resolution and offering training.
- Review existing services and infrastructure, making technology recommendations.
Job Satisfaction for Technical Support Consultant
Popular Employer Salaries for Technical Support Consultant
The top respondents for the job title Technical Support Consultant are from the companies Adobe Systems Incorporated, Allscripts Healthcare Solutions and UnitedHealth Group. Reported salaries are highest at UnitedHealth Group where the average pay is $80,000. Allscripts Healthcare Solutions pays the lowest at around $50,398.
Technical Support Consultant Job Listings
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Popular Skills for Technical Support Consultant
Skills in Systems Troubleshooting, Product Support and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting and SQL.
Pay by Experience Level for Technical Support Consultant
An entry-level Technical Support Consultant with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $48,798 based on 7 salaries. An early career Technical Support Consultant with 1-4 years of experience earns an average total compensation of $52,463 based on 71 salaries. A mid-career Technical Support Consultant with 5-9 years of experience earns an average total compensation of $59,403 based on 31 salaries. An experienced Technical Support Consultant with 10-19 years of experience earns an average total compensation of $61,238 based on 26 salaries. In their late career (20 years and higher), employees earn an average total compensation of $79,750.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Consultant in their job title in San Francisco, California earn an average of 47.7% more than the national average. These job titles also find higher than average salaries in Schaumburg, Illinois (39.9% more) and Houston, Texas (24.8% more). The lowest salaries can be found in Pittsburgh, Pennsylvania (17.6% less) and Raleigh, North Carolina (14.3% less).
Years of Experience
This data is based on 149 survey responses.
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