Avg. Base Salary (USD)
The average salary for a Technical Support Director is $109,672
What is the Pay by Experience Level for Technical Support Directors?
An early career Technical Support Director with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $89,404 based on 25 salaries. A mid-career Technical Support Director with 5-9 years of experience earns an average total compensation of $97,192 based on 41 salaries. An …Read more
What Do Technical Support Directors Do?
Directors of technical support are responsible for overseeing technical support projects and procedures which enhance clients' experiences and increase their loyalty. The director's primary task is to help improve efficiency in the business, handle large budgets, and generally encourage a motivational atmosphere to build strong connections, improve sales, and turn prospective clients into returning clients.
Technical support directors are expected to create and accomplish all objectives within …Read more
- Supervise technical support teams and document costs, impacts, and services.
- Manage vendor relations, service level agreements, and training for staff.
- Enforce and improve documentation and maintenance strategies.
- Define and communicate strategies for developing and improving service and response times.