$115,387
Avg. Salary
Avg. Hourly Rate

Average additional compensation:

$14,243

Bonus

$6,000

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Technical Support Director is {{pay}} per hour.

The average pay for a Technical Support Director is $115,387 per year.

10%
$0.00
10%
$0.00
50%
$0.00
90%
90%
MEDIAN $0.00
10%
$65k
10%
$115k
50%
$158k
90%
90%
MEDIAN $115,387
$64,509 - $158,480
$65K
$120K
$160K
MEDIAN: $115,387
10%
50%
90%

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$0$180K
Salary $64,509 - $158,480
Bonus $2,500 - $31,229
Profit Sharing $0.00 - $49,316
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$65,271 - $180,039
  • Country: United States
  • Currency: USD
  • Updated: 16 Mar 2019
  • Individuals Reporting: 286

Job Description for Technical Support Director

Directors of technical support are responsible for overseeing technical support projects and procedures which enhance clients' experiences and increase their loyalty. The director's primary task is to help improve efficiency in the business, handle large budgets, and generally encourage a motivational atmosphere to build strong connections, improve sales, and turn prospective clients into returning clients.

Read More...
Technical Support Director Tasks
  • Supervise technical support teams and document costs, impacts, and services.
  • Manage vendor relations, service level agreements, and training for staff.
  • Enforce and improve documentation and maintenance strategies.
  • Define and communicate strategies for developing and improving service and response times.

Technical Support Director Job Listings

Popular Skills for Technical Support Director

Pay by Experience Level for Technical Support Director

Pay by Experience for a Technical Support Director has a positive trend. An entry-level Technical Support Director with less than 5 years of experience can expect to earn an average total compensation of $65,000 based on 18 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $97,000 based on 52 salaries. An experienced Technical Support Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $126,000 based on 105 salaries. A Technical Support Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $129,000 based on 44 salaries.

Pay Difference by Location

National Average: $120,936

Larger city markers indicate a job is popular in that location.

Technical Support Director Advice

Q: What is it like working as a Technical Support Director?

Technical Support Director in Irvine:
"Amount of work hours required."
On call duties can be taxing!

Technical Support Director in San Francisco:
"Global Enterprise Level Support With SaaS Requires Agility."
Balance planning, tasks, mentoring, and staff development is critical for long-term success.

Related Job Salaries

Key Stats for Technical Support Director

Gender

Female
18 %
Male
82 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 36 votes.
1-4 years
5%
5-9 years
21%
10-19 years
48%
20 years or more
25%

Experience Affects Technical Support Director Salaries

▲7%

▲4%

National Average
$121,000

▼20%

▼47%

Skills That Affect Technical Support Director Salaries

Operations Management
▼0%

National Average
$121,000




Information Technology (IT) Support
▼28%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 36 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

1-4 years
5%
5-9 years
21%
10-19 years
48%
20 years or more
25%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 83%
vision benefits
Vision: 79%
no benefits
None: 8%