Technical Support Director Salary
A Technical Support Director earns an average salary of $107,345 per year. Most people in this job have more than five years' experience in related jobs.
|Salary||$62,581 - $154,008|
|Bonus||$2,886 - $31,360|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$64,476 - $178,965|
Job Description for Technical Support Director
Directors of technical support are responsible for overseeing technical support projects and procedures which enhance clients' experiences and increase their loyalty. The director's primary task is to help improve efficiency in the business, handle large budgets, and generally encourage a motivational atmosphere to build strong connections, improve sales, and turn prospective clients into returning clients.Read More...
Technical support directors are expected to create and accomplish all objectives within the department and direct their teams in doing the same. They are also responsible for assisting in the development of annual business plans, including proper call center procedures, to meet the needs of both the company and market. They should also serve as liaisons within and between departments and provide summaries of customer feedback to teams of senior managers.
A bachelor's degree in the field, a technical background, and prior experience in management or a leadership role are generally required for this position, and they are also expected to have strong communication and interpersonal skills. (Copyright 2017 PayScale.com)
Technical Support Director Tasks
- Enforce and improve documentation and maintenance strategies.
- Define and communicate strategies for developing and improving service and response times.
- Supervise technical support teams and document costs, impacts, and services.
- Manage vendor relations, service level agreements, and training for staff.
Technical Support Director Job Listings
Popular Skills for Technical Support Director
Pay by Experience Level for Technical Support Director
Pay by Experience for a Technical Support Director has a positive trend. An entry-level Technical Support Director with less than 5 years of experience can expect to earn an average total compensation of $65,000 based on 18 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $97,000 based on 52 salaries. An experienced Technical Support Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $126,000 based on 105 salaries. A Technical Support Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $129,000 based on 44 salaries.
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