The average salary for a Technical Support Engineer in Santa Clara, California is $86,323.
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$60k - $117k
$2k - $12k
$0 - $9k
$60k - $125k
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Job Description for Technical Support Engineer
Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales. Technical support engineers work in a wide range of industries, such as telecommunications and health-care, and they are often t…Read more
Technical Support Engineer Tasks
- Monitor the day to day performance of computers and computer systems.
- Enter commands and verify proper system operation through observation to detect errors.
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
Explore the most common career paths for Technical Support Engineer. Thickness and color of lines indicates how common a path is.
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Technical Support Engineer Job Listings
Popular Skills for Technical Support Engineer
Skills in Systems Troubleshooting and Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Electronic Troubleshooting, Linux and Customer Service.
Pay by Experience Level for Technical Support Engineer
An early career Technical Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $84,846 based on 23 salaries. A mid-career Technical Support Engineer with 5-9 years of experience earns an average total compensation of $99,981 based on 11 salaries. An experienced Technical Support Engineer with 10-19 years of experience earns an average total compensation of $106,823 based on 6 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with .NET Software Developer / Programmer in these locations earn less than the national average. The lowest salaries can be found in Austin, Texas (32.1% less), Boston, Massachusetts (25.2% less) and New York, New York (25.1% less).
Years of Experience
This data is based on 40 survey responses.
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