Technical Support Engineer Salary

The average pay for a Technical Support Engineer is $60,674 per year. Most people with this job move on to other positions after 20 years in this field. A skill in UNIX is associated with high pay for this job.

$41,834 - $90,329
$42K
$61K
$90K
MEDIAN: $60,975
10%
50%
90%

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$14.81 - $36.10
$15
$24
$36
MEDIAN: $23.99
10%
50%
90%

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$0$91K
Salary $41,834 - $90,329
Bonus $517 - $10,162
Profit Sharing $489.36 - $9,933
Commission $3,110
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,967 - $91,597
  • Country: United States
  • Currency: USD
  • Updated: 5 Oct 2017
  • Individuals Reporting: 1,336
Hourly Data $0$54
Hourly Rate $14.81 - $36.10
Overtime $23.70 - $54.79
Annual Data $0$91K
Bonus $517 - $10,162
Commission $3,110
Profit Sharing $489.36 - $9,933
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,967 - $91,597
  • Country: United States
  • Currency: USD
  • Updated: 5 Oct 2017
  • Individuals Reporting: 256

Job Description for Technical Support Engineer

Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales.

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Technical Support Engineer Tasks

  • Monitor the day to day performance of computers and computer systems.
  • Enter commands and verify proper system operation through observation to detect errors.
  • Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.

Common Career Paths for Technical Support Engineer


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Technical Support Engineer Job Listings

Popular Employer Salaries for Technical Support Engineer

Popular Skills for Technical Support Engineer

Pay by Experience Level for Technical Support Engineer

Pay by Experience for a Technical Support Engineer has a positive trend. An entry-level Technical Support Engineer with less than 5 years of experience can expect to earn an average total compensation of $56,000 based on 951 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $65,000 based on 422 salaries. An experienced Technical Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $69,000 based on 309 salaries. A Technical Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $81,000 based on 102 salaries.

Pay Difference by Location

National Average: $60,739

Larger city markers indicate a job is popular in that location.

Technical Support Engineer Reviews

Q: What is it like working as a Technical Support Engineer?

Technical Support Engineer in Sunnyvale:
"Nice people, interesting job, can be tedious, underpaid."
Pros: I like being a mentor and teaching other about the technology the company manufacturers. I also really enjoy looking at device complaints and determining if they are reportable to the FDA.
Cons: I moved up the company ladder really fast, but now I feel stagnant. I am also getting paid less than when I was a lower position.

Related Job Salaries

Key Stats for Technical Support Engineer

Gender

Female
17 %
Male
83 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 269 votes.
Less than 1 year
7%
1-4 years
46%
5-9 years
21%
10-19 years
18%
20 years or more
7%

Experience Affects Technical Support Engineer Salaries

▲33%

▲13%

▲7%

National Average
$61,000

▼8%

Skills That Affect Technical Support Engineer Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 269 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
7%
1-4 years
46%
5-9 years
21%
10-19 years
18%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 79%
vision benefits
Vision: 70%
no benefits
None: 9%