The average salary for a Technical Support Engineer is $63,440.
Technical Support Engineer by
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What Do Technical Support Engineers Do?
Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales.
Technical support engineers work in a wide range of industries, such as telecommunications and health-care, and they are often t…Read more
Technical Support Engineer Tasks
- Monitor the day to day performance of computers and computer systems.
- Enter commands and verify proper system operation through observation to detect errors.
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
Job Satisfaction for Technical Support Engineer
Popular Employer Salaries for Technical Support Engineer
The top respondents for the job title Technical Support Engineer are from the companies EMC Corporation, Dell, Inc. and Oracle Corp.. Reported salaries are highest at Microsoft Corp where the average pay is $99,990. Other companies that offer high salaries for this role include Amazon.com Inc and Epic, earning around $90,000 and $69,562, respectively. Dell, Inc. pays the lowest at around $52,927. Oracle Corp. and EMC Corporation also pay on the lower end of the scale, paying $58,958 and $62,072, respectively.
Technical Support Engineer Job Listings
What Are Popular Skills for Technical Support Engineers?
Skills in Systems Troubleshooting and Linux are correlated to pay that is above average. Skills that pay less than market rate include Network Support, Customer Service and Troubleshooting.
What is the Pay by Experience Level for Technical Support Engineers?
An entry-level Technical Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $56,543 based on 201 salaries. An early career Technical Support Engineer with 1-4 years of experience earns an average total compensation of $59,493 based on 1,275 salaries. A mid-career Technical Support Engineer with 5-9 years of experience earns an average total compensation of $67,474 based on 592 salaries. An experienced Technical Support Engineer with 10-19 years of experience earns an average total compensation of $74,537 based on 456 salaries. In their late career (20 years and higher), employees earn an average total compensation of $78,583.
Pay Difference by Location
Employees with Technical Support Engineer in their job title in San Jose, California earn an average of 27.7% more than the national average. These job titles also find higher than average salaries in San Francisco, California (22.2% more) and Seattle, Washington (6.7% more). The lowest salaries can be found in Austin, Texas (5.9% less).
Years of Experience
This data is based on 2,747 survey responses.