The average salary for a Technical Support Engineer in Plano, Texas is $73,788.
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$46k - $104k
$0 - $12k
$0 - $3k
$50k - $108k
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Job Description for Technical Support Engineer
Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales. Technical support engineers work in a wide range of industries, such as telecommunications and health-care, and they are often t…Read more
Technical Support Engineer Tasks
- Monitor the day to day performance of computers and computer systems.
- Enter commands and verify proper system operation through observation to detect errors.
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
Popular Employer Salaries for Technical Support Engineer
Explore the most common career paths for Technical Support Engineer. Thickness and color of lines indicates how common a path is.
Technical Support Engineer
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Technical Support Engineer Job Listings
Popular Skills for Technical Support Engineer
Skills in Customer Service, Systems Troubleshooting, Network Support and Linux are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting.
Pay by Experience Level for Technical Support Engineer
An early career Technical Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $67,657 based on 11 salaries. A mid-career Technical Support Engineer with 5-9 years of experience earns an average total compensation of $88,510 based on 8 salaries. An experienced Technical Support Engineer with 10-19 years of experience earns an average total compensation of $98,990 based on 7 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Engineer in their job title in San Jose, California earn an average of 6.5% more than the national average. These job titles also find higher than average salaries in San Francisco, California (4.7% more). The lowest salaries can be found in Austin, Texas (20.6% less), Boston, Massachusetts (12.5% less) and New York, New York (12.4% less).
Years of Experience
This data is based on 26 survey responses.
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