The average salary for a Technical Support Engineer in Chicago, Illinois is $69,808.
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$40k - $82k
$0 - $25k
$0 - $6k
$40k - $94k
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Job Description for Technical Support Engineer
Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales. Technical support engineers work in a wide range of industries, such as telecommunications and health-care, and they are often t…Read more
Technical Support Engineer Tasks
- Monitor the day to day performance of computers and computer systems.
- Enter commands and verify proper system operation through observation to detect errors.
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
Technical Support Engineer Job Listings
Popular Skills for Technical Support Engineer
Skills in Troubleshooting and Systems Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Internet Information Server (IIS), Electronic Troubleshooting and Customer Service.
Pay by Experience Level for Technical Support Engineer
An early career Technical Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $68,181 based on 17 salaries. A mid-career Technical Support Engineer with 5-9 years of experience earns an average total compensation of $74,000 based on 12 salaries. An experienced Technical Support Engineer with 10-19 years of experience earns an average total compensation of $72,497 based on 8 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Engineer in their job title in San Jose, California earn an average of 12.6% more than the national average. These job titles also find higher than average salaries in San Francisco, California (10.6% more). The lowest salaries can be found in Austin, Texas (16.0% less), Boston, Massachusetts (7.5% less) and New York, New York (7.4% less).
Years of Experience
This data is based on 37 survey responses.
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