The average salary for a Technical Support Supervisor is $59,526.
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$43k - $84k
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$40k - $86k
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Job Description for Technical Support Supervisor
Technical support supervisors are in charge of supervising specialized staff and overseeing technical support tasks for their company. They are responsible for providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions. Technical support supervisors ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, an…Read more
Technical Support Supervisor Tasks
- Supervise technical support teams, including scheduling and evaluation.
- Assist with customer support.
- Assist with hiring, policy communication, coaching, and grievances.
- Manage ticket handling process and respond to day-to-day needs.
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Popular Skills for Technical Support Supervisor
Tech Support Call Center
Skills in People Management, Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Tech Support Call Center and Customer Service.
Pay by Experience Level for Technical Support Supervisor
An entry-level Technical Support Supervisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $49,043 based on 5 salaries. An early career Technical Support Supervisor with 1-4 years of experience earns an average total compensation of $53,789 based on 164 salaries. A mid-career Technical Support Supervisor with 5-9 years of experience earns an average total compensation of $58,892 based on 144 salaries. An experienced Technical Support Supervisor with 10-19 years of experience earns an average total compensation of $64,678 based on 176 salaries. In their late career (20 years and higher), employees earn an average total compensation of $73,872.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Supervisor in their job title in Philadelphia, Pennsylvania earn an average of 31.0% more than the national average. These job titles also find higher than average salaries in Salt Lake City, Utah (18.9% more) and Chicago, Illinois (7.5% more). The lowest salaries can be found in San Antonio, Texas (16.0% less) and Dallas, Texas (7.6% less).
Years of Experience
This data is based on 557 survey responses.
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