User experience directors are in charge of overseeing user experience features for software on behalf of their organization. They are responsible for facilitating communication among user experience professionals, as well as helping design products and/or applications using customer feedback and market trends. One of this director's main duties includes creating an engaging user experience to increase customer satisfaction and brand loyalty. They develop design specifications using diagrams and other visual aids, as well as collaborate with internal teams to form cohesive concepts for release. They research user feedback during testing and lead a team to establish and deploy an effective design process.

User experience directors must lead a team to meet all project objectives and deadlines, providing training and mentorship to user experience designers. They also help define and recommend changes to design characteristics, strive to build strong business relationships with industry vendors, and define and prioritize schedules for future releases. They manage expenses and budget allocation for their department as well. User experience directors must identify possible usability obstacles and work with their team to find innovative solutions to minimize their impact.

Extensive work with user experience and a bachelor's degree in a related field are generally required for this position. Leadership, communication, and business skills are generally needed as well. User experience directors must possess strong knowledge of design methodologies, as well as be organized and pay excellent attention to detail. (Copyright 2018 PayScale.com)

User Experience Director Tasks

• Design, conduct, and evaluate studies to understand and improve user experience, documenting requirements.
• Work directly with clients to identify requirements and ensure a positive experience.
• Train, mentor, and supervise a team of designers and user experts.
• Create mock-ups and track metrics related to identifiable factors that change user experience.
• Create and implement strategies that improve user experience through design.