The average salary for a Call Center Agent in South Africa is R106,461.
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R18k - R195k
R996 - R21k
R102 - R117k
R500 - R42k
R41k - R181k
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Job Description for Call Center Agent
Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on addi…Read more
Call Center Agent Tasks
- Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
- Place outbound calls, following a script to generate sales.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
- Update customer files and databases.
Popular Employer Salaries for Call Center Agent
The top respondents for the job title Call Center Agent are from the companies Nedbank, WNS Global Services and Multichoice. Reported salaries are highest at Standard Bank where the average pay is R202,800. Other companies that offer high salaries for this role include FNB Bank, Inc and FNB, earning around R192,000 and R170,818, respectively. WNS Global Services pays the lowest at around R60,000. Multichoice and MTN also pay on the lower end of the scale, paying R120,000 and R143,500, respectively.
Explore the most common career paths for Call Center Agent. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Agent
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Call Center Agent Job Listings
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Popular Skills for Call Center Agent
Oral / Verbal Communication
Call Center Operations
Skills in Customer Service, Inbound Calls, Sales, Oral / Verbal Communication and Call Center Operations are correlated to pay that is above average.
Pay by Experience Level for Call Center Agent
An entry-level Call Center Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of R72,088 based on 135 salaries. An early career Call Center Agent with 1-4 years of experience earns an average total compensation of R93,566 based on 999 salaries. A mid-career Call Center Agent with 5-9 years of experience earns an average total compensation of R122,261 based on 296 salaries. An experienced Call Center Agent with 10-19 years of experience earns an average total compensation of R158,092 based on 86 salaries. In their late career (20 years and higher), employees earn an average total compensation of R151,869.
Years of Experience
This data is based on 1,526 survey responses.
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