The average pay for a Customer Service Representative (CSR) is R118,340 per year. Most people with this job move on to other positions after 20 years in this career. Skills that are associated with high pay for this job are Customer Relations and Customer Service Metrics.

R56,397 - R224,170
R56K
R120K
R220K
MEDIAN: R118,909
10%
50%
90%
R22.30 - R60.63
R22
R36
R61
MEDIAN: R36.24
10%
50%
90%
R0R232K
Salary R56,397 - R224,170
Bonus R507 - R26,764
Profit Sharing R3.09 - R58,175
Commission R875 - R78,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
R57,797 - R232,655
  • Country: South Africa
  • Currency: ZAR
  • Updated: 14 Sep 2017
  • Individuals Reporting: 567
Hourly Data R0R135
Hourly Rate R22.30 - R60.63
Overtime R9.61 - R135.83
Annual Data R0R232K
Bonus R507 - R26,764
Commission R875 - R78,000
Profit Sharing R3.09 - R58,175
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
R57,797 - R232,655
  • Country: United States
  • Currency: ZAR
  • Updated: 14 Sep 2017
  • Individuals Reporting: 41

Find Out Exactly What You Should Be Paid

United States (change)

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

Popular Employer Salaries for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of R100,000 based on 344 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of R138,000 based on 157 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of R167,000 based on 65 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of R162,000 based on 8 salaries.

Pay Difference by Location

National Average: R119,099

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Johannesburg:
"It is challenging at times but I enjoy it."
Pros: Interacting with different customers and learning to deal with different personalities.
Cons: The pressure it comes with at times.

Customer Service Representative (CSR) in Port Elizabeth:
"Salaries."
Our salaries is not about how many years you working there.

Customer Service Representative (CSR) in Johannesburg:
"Basic Salary is the worst."
The benefits are not helpful with regards to medical aid as it only covers hospital and doctor visits with no medication being dispensed at all. And nothing is contributed towards it by the company.

Customer Service Representative (CSR) in Cape Town:
Pros:
Cons: The hours. It is not a 9-5 job and weekends as well.

Customer Service Representative (CSR) in Kempton Park:
"Customers satisfaction."
Pros: At the end of the day making customers happy and satisfied.
Cons: Not being able to assist customers.

Customer Service Representative (CSR) in Johannesburg:
"Young, intelligent, enthusiastic, hard worker."
Pros: I learn something everyday and to help people.
Cons: Having not to reach target.

Customer Service Representative (CSR) in Johannesburg:
"Pressure."
Pros: Making people happy and resolving queries and providing excellent customer service.
Cons: That I am temping.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
62 %
Male
38 %
Less than 1 year
5%
1-4 years
54%
5-9 years
26%
10-19 years
13%
20 years or more
2%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲40%

Late-Career
▲36%

▲16%

National Average
R119,000

▼16%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relations
▲21%

Customer Service Metrics
▲20%

National Average
R119,000

Customer Service
▼1%

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
5%
1-4 years
54%
5-9 years
26%
10-19 years
13%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 46%
dental benefits
Dental: 6%
vision benefits
Vision: 6%
no benefits
None: 53%
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