The average salary for a Customer Service Representative (CSR) in South Africa is R148,096.
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R73k - R260k
R2k - R26k
R203 - R10k
R2k - R145k
R64k - R255k
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Job Description for Customer Service Representative (CSR)
A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives…Read more
Popular Employer Salaries for Customer Service Representative (CSR)
The top respondents for the job title Customer Service Representative (CSR) are from the companies Multichoice, Bytes Managed Solutions and Capitec Bank. Reported salaries are highest at Absa where the average pay is R180,000. Other companies that offer high salaries for this role include Sanlam and Telesure, earning around R149,829 and R144,000, respectively. Capitec Bank pays the lowest at around R109,772. Discovery Holdings and Bytes Managed Solutions also pay on the lower end of the scale, paying R120,160 and R139,000, respectively.
Customer Service Representative (CSR) Job Listings
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Popular Skills for Customer Service Representative (CSR)
Call Center Operations
Skills in Customer Service, Customer Relations and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations and Problem Solving.
Pay by Experience Level for Customer Service Representative (CSR)
An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of R121,527 based on 45 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of R132,634 based on 579 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of R165,492 based on 289 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of R203,692 based on 136 salaries. In their late career (20 years and higher), employees earn an average total compensation of R214,014.
Years of Experience
This data is based on 1,073 survey responses.