Average Customer Service Representative (CSR) Salary in South Africa

R148,096
Avg. SalaryShow Hourly Rate
R8,993
Bonus
R49,355
Commission
R5,500
Profit Sharing
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The average salary for a Customer Service Representative (CSR) in South Africa is R148,096.
10%
R73k
MEDIAN
R148k
90%
R260k
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United States (change)
Salary
R73k - R260k
Bonus
R2k - R26k
Profit Sharing
R203 - R10k
Commission
R2k - R145k
Total Pay
R64k - R255k

Your Market Worth Over Time

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Job Description for Customer Service Representative (CSR)

Popular Employer Salaries for Customer Service Representative (CSR)

The top respondents for the job title Customer Service Representative (CSR) are from the companies Multichoice, Bytes Managed Solutions and Capitec Bank. Reported salaries are highest at Absa where the average pay is R180,000. Other companies that offer high salaries for this role include Sanlam and Telesure, earning around R149,829 and R144,000, respectively. Capitec Bank pays the lowest at around R109,772. Discovery Holdings and Bytes Managed Solutions also pay on the lower end of the scale, paying R120,160 and R139,000, respectively.

Customer Service Representative (CSR) Job Listings

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Popular Skills for Customer Service Representative (CSR)

Skills in Customer Service, Customer Relations and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations and Problem Solving.

Pay by Experience Level for Customer Service Representative (CSR)

An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of R121,527 based on 45 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of R132,634 based on 579 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of R165,492 based on 289 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of R203,692 based on 136 salaries. In their late career (20 years and higher), employees earn an average total compensation of R214,014.

Years of Experience

This data is based on 1,073 survey responses.
Entry Level
4.2%
Early Career
54.0%
Mid Career
26.9%
Experienced
12.7%
Late Career
2.2%

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