Average Customer Service Agent Salary in South Africa

R120,696
Avg. SalaryShow Hourly Rate
R9,933
Bonus
R25,011
Commission
R4,913
Profit Sharing
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The average salary for a Customer Service Agent in South Africa is R120,696.
10%
R61k
MEDIAN
R121k
90%
R232k
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United States (change)
Salary
R61k - R232k
Bonus
R1k - R40k
Profit Sharing
R12 - R102k
Commission
R5k - R73k
Total Pay
R50k - R216k

Your Market Worth Over Time

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Job Description for Customer Service Agent

Customer Service Agent Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Popular Employer Salaries for Customer Service Agent

The top respondents for the job title Customer Service Agent are from the companies Tracker, Metropolitan Health Group and Liberty Group LLC. Reported salaries are highest at Liberty Group LLC where the average pay is R209,454. Other companies that offer high salaries for this role include Tracker, earning around R170,646. HomeChoice pays the lowest at around R97,140. Discovery Holdings also pays on the lower end of the scale, paying R125,094.

Customer Service Agent Job Listings

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Popular Skills for Customer Service Agent

Skills that pay less than market rate include Sales, Data Entry, Customer Relations, Oral / Verbal Communication and Customer Service.

Pay by Experience Level for Customer Service Agent

An entry-level Customer Service Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of R94,600 based on 30 salaries. An early career Customer Service Agent with 1-4 years of experience earns an average total compensation of R108,947 based on 541 salaries. A mid-career Customer Service Agent with 5-9 years of experience earns an average total compensation of R145,329 based on 215 salaries. An experienced Customer Service Agent with 10-19 years of experience earns an average total compensation of R170,000 based on 73 salaries. In their late career (20 years and higher), employees earn an average total compensation of R216,000.

Years of Experience

This data is based on 864 survey responses.
Entry Level
3.5%
Early Career
62.6%
Mid Career
24.9%
Experienced
8.4%
Late Career
0.6%

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