The average salary for a Customer Service Agent in South Africa is R120,696.
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R61k - R232k
R1k - R40k
R12 - R102k
R5k - R73k
R50k - R216k
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Job Description for Customer Service Agent
Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care. Customer service agents typi…Read more
Customer Service Agent Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Popular Employer Salaries for Customer Service Agent
The top respondents for the job title Customer Service Agent are from the companies Tracker, Metropolitan Health Group and Liberty Group LLC. Reported salaries are highest at Liberty Group LLC where the average pay is R209,454. Other companies that offer high salaries for this role include Tracker, earning around R170,646. HomeChoice pays the lowest at around R97,140. Discovery Holdings also pays on the lower end of the scale, paying R125,094.
Customer Service Agent Job Listings
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Popular Skills for Customer Service Agent
Oral / Verbal Communication
Skills that pay less than market rate include Sales, Data Entry, Customer Relations, Oral / Verbal Communication and Customer Service.
Pay by Experience Level for Customer Service Agent
An entry-level Customer Service Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of R94,600 based on 30 salaries. An early career Customer Service Agent with 1-4 years of experience earns an average total compensation of R108,947 based on 541 salaries. A mid-career Customer Service Agent with 5-9 years of experience earns an average total compensation of R145,329 based on 215 salaries. An experienced Customer Service Agent with 10-19 years of experience earns an average total compensation of R170,000 based on 73 salaries. In their late career (20 years and higher), employees earn an average total compensation of R216,000.
Years of Experience
This data is based on 864 survey responses.
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