The average salary for a Customer Service Manager in South Africa is R341,486.
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R142k - R647k
R6k - R76k
R1k - R304k
R1k - R238k
R133k - R668k
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Job Description for Customer Service Manager
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
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Popular Skills for Customer Service Manager
Skills in Customer Service, Microsoft Office, People Management, Microsoft Word and Windows Operating System General Use are correlated to pay that is above average.
Pay by Experience Level for Customer Service Manager
An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of R217,045 based on 6 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of R274,671 based on 128 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of R358,691 based on 103 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of R419,590 based on 88 salaries. In their late career (20 years and higher), employees earn an average total compensation of R404,984.
Years of Experience
This data is based on 361 survey responses.
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