▼39%
R358,589
Avg. Base Salary (ZAR)
/ year
Avg. Base Salary (ZAR)
10%
ZAR 96k
MEDIAN
ZAR 359k
90%
ZAR 668k
The average salary for a Customer Service Manager is R358,589 in 2025
Base Salary
R96k - R668k
Bonus
R5k - R81k
Profit Sharing
R1 - R159k
Commission
R0 - R90k
Total Pay
R99k - R676k
Is Average Customer Service Manager Salary in South Africa your job title? Find out what you should be paid
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What is the Pay by Experience Level for Customer Service Managers?
What Do Customer Service Managers Do?
Customer Service Manager Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
Find your market worth – how it works:
How do Customer Service Managers Rate Their Jobs?
We need at least 5 ratings before we can calculate a satisfaction score. Are you a Customer Service Manager? Take our survey to help us meet this goal.
Common Health Benefits for a Customer Service Manager
Medical
42%
Dental
9%
Vision
9%
None
56%
Gender Breakdown for Customer Service Managers
Female
70.0%
Male
30.0%
This data is based on 110 survey responses. Learn more about the gender pay gap.
FAQs About Customer Service Managers
What is the highest pay for Customer Service Managers?
Our data indicates that the highest pay for a Customer Service Manager is ZAR 668k / year
What is the lowest pay for Customer Service Managers?
Our data indicates that the lowest pay for a Customer Service Manager is ZAR 96k / year
How can Customer Service Managers increase their salary?
Increasing your pay as a Customer Service Manager is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Manager that oversees more junior Customer Service Managers, this experience can increase the likelihood to earn more.