The average salary for a Service Delivery Manager in South Africa is R482,097.
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R266k - R815k
R13k - R130k
R1 - R29k
R0 - R99k
R243k - R863k
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Popular Employer Salaries for Service Delivery Manager
The top respondents for the job title Service Delivery Manager are from the companies EOH, Dimension Data and Vox Telecom. Reported salaries are highest at International Business Machines (IBM) Corp. where the average pay is R650,500. Other companies that offer high salaries for this role include Business Connexion and EOH, earning around R570,000 and R502,648, respectively. Vox Telecom pays the lowest at around R333,960. Dimension Data and Telkom also pay on the lower end of the scale, paying R448,992 and R463,438, respectively.
Service Delivery Manager Job Listings
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Popular Skills for Service Delivery Manager
Skills in Operations Management, Customer Service, Customer Relationship Management (CRM) and Project Management are correlated to pay that is above average. Skills that pay less than market rate include Information Technology Infrastructure Library (ITIL).
Pay by Experience Level for Service Delivery Manager
An entry-level Service Delivery Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of R337,600 based on 8 salaries. An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation of R367,152 based on 94 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of R501,426 based on 54 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of R533,540 based on 108 salaries. In their late career (20 years and higher), employees earn an average total compensation of R594,943.
Years of Experience
This data is based on 296 survey responses.
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