▼14%
R129,928
Avg. Base Salary (ZAR)
/ year
Avg. Base Salary (ZAR)
10%
ZAR 81k
MEDIAN
ZAR 130k
90%
ZAR 306k
The average salary for a Customer Service Representative (CSR) is R129,928 in 2026
Base Salary
R81k - R306k
Bonus
R1 - R59k
Profit Sharing
R0 - R26k
Commission
R5k - R33k
Total Pay
R77k - R314k
Is Average Customer Service Representative (CSR) with Customer Service Skills Salary in Cape Town, Western Cape your job title? Find out what you should be paid
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What is the Pay by Experience Level for Customer Service Representative (CSR)s?
What Do Customer Service Representative (CSR)s Do?
Customer Service Representative (CSR) Tasks
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
- First point of customer contact for general inquiries like pricing, products, scheduling etc.
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
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Gender Breakdown for Customer Service Representative (CSR)s
Female
61.8%
Male
35.3%
This data is based on 34 survey responses. Learn more about the gender pay gap.
FAQs About Customer Service Representative (CSR)s
What is the highest pay for Customer Service Representative (CSR)s in Cape Town?
Our data indicates that the highest pay for a Customer Service Representative (CSR) in Cape Town is ZAR 306k / year
What is the lowest pay for Customer Service Representative (CSR)s in Cape Town?
Our data indicates that the lowest pay for a Customer Service Representative (CSR) in Cape Town is ZAR 81k / year
How can Customer Service Representative (CSR)s increase their salary?
Increasing your pay as a Customer Service Representative (CSR) is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Representative (CSR) that oversees more junior Customer Service Representative (CSR)s, this experience can increase the likelihood to earn more.